Patient Access Representative (FT Nights, 11p-7a) - Torresdale ED

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider in Philadelphia seeks a Patient Access Representative for full-time night shifts. This role involves ensuring a positive patient experience, gathering demographic information, and verifying insurance coverage. Ideal candidates will have strong communication skills and at least three years of healthcare customer service experience. Join a dedicated team committed to compassionate care and community health.

Qualifications

• Minimum 3 years’ experience in healthcare customer service.
• Prior registration experience in Emergency Dept preferred.

Responsibilities

• Gathers complete and accurate demographic and insurance information.
• Communicates and collects out-of-pocket liability from patients.
• Rotates assignment to all points of service areas within Patient Access.

Skills

Communication

Customer Service

Attention to Detail

Education

High School Diploma or GED

Associates degree in healthcare or business administration

Tools

Microsoft Office

EPIC

Cerner

Job description

Patient Access Representative (FT Nights, 11p-7a) - Torresdale ED

Join to apply for the Patient Access Representative (FT Nights, 11p-7a) - Torresdale ED role at Jefferson Health

Patient Access Representative (FT Nights, 11p-7a) - Torresdale ED

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Join to apply for the Patient Access Representative (FT Nights, 11p-7a) - Torresdale ED role at Jefferson Health

Job Details

FT Nights 11p-7A

Tuesday - Saturday OR Wednesday - Sunday

Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits. Gathers worker’s comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.

Job Description

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assigned
• Requests photo ID and insurance cards, scanning copies
• Records complete and accurate demographic and insurance information. Entering orders and confirming medical necessity for outpatient visits, if appropriate. Interviewing patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.
• Uses RTE (Real Time Eligibility), Phreesia or payer websites to verify patients’ insurance coverage and benefits including patient’s out of pocket liability. Ensures proper referral and authorizations are on file as needed.
• Completes all activities with adherence to departmental and institutional protocols
• Assures regulatory and compliance requirements are met
• Achieves individual and team performance metrics
• Communicates and collects out-of-pocket liability from patients at the time of service
• Rotates assignment to all points of service areas within Patient Access (Outpatient Registration and Emergency Department)
  
  

Minimum Education And Experience Requirements

Education: Required High School Diploma or GED, Associates degree in healthcare or business administration preferred AND Experience: Minimum 3 years’ experience in hospital, physician practice, or other related healthcare environment customer service. Prior registration experience in Emergency Dept preferred. Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.

Competencies (Knowledge, Skills, And Abilities Required)

• Proficient with computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner
• Knowledge of medical terminology and/or third-party insurance coverage including managed care plans
• Strong verbal and written communication and customer service skills
• Meticulous attention to detail
  
  

Work Shift

Rotating (United States of America)

Worker Sub Type

Regular

Primary Location Address

10800 Knights Road, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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