Patient Access Representative II - PRN - Admissions

ECU Health; Roanoke Rapids (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a mission-driven health care system dedicated to improving the well-being of eastern North Carolina. This role is pivotal in creating a welcoming environment for patients and families, ensuring smooth scheduling and registration processes. With a focus on excellent customer service, you will verify insurance and act as a vital link between patients and hospital services. If you thrive in a dynamic environment and possess strong communication skills, this opportunity is perfect for you. Be part of a diverse team that values every individual's contribution while making a significant impact on community health.

Qualifications

• 1-2 years of registration or billing experience in healthcare is required.
• Excellent communication and multitasking skills are essential.

Responsibilities

• Create first impressions for patients and families, handling scheduling and registration.
• Act as the primary liaison for patients receiving services.

Skills

Customer Service

Communication Skills

Detail Orientation

Multitasking

Insurance Verification

Education

High School or Equivalent (GED)

Associate Degree

Bachelor's Degree

Tools

EPIC

Microsoft Office

Job description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include scheduling, registration and insurance verification for both outpatient and inpatient services by collecting proper demographic information and securing authorizations for procedures. Acts as the primary liaison for patients receiving professional and hospital services at ECU Health.

Minimum Requirements

1. High School or Equivalent (GED) or higher is required.
2. 1 to 2 years of Registration and/or Billing experience within a healthcare setting is required.
3. 3 to 5 years - customer service experience is required.
4. Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required.
5. Insurance Verification experience.

Preferred Requirements

1. Associate Degree: preferred.
2. Bachelors Degree: preferred.
3. Experience with EPIC and medical office workflows.
4. Experience with Microsoft Office/PC-based applications (Outlook, Word and Excel).

Other Information

Shift: Call for any shift, when needed.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position. Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.