Patient Access Rep II

RWJBarnabas Health

Morristown (NJ)

On-site

USD 30,000 - 37,000

Full time

5 days ago

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Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Tuition Reimbursement

Life Insurance

Job summary

RWJBarnabas Health seeks a Patient Access Rep II to support complex account resolution and front-end registration in a busy health system environment.

This role emphasizes attention to detail, patient service orientation, and collaboration with multiple departments to improve revenue cycle processes. Prior hospital patient access exposure is preferred.

Qualifications

High school diploma or equivalent required.
Minimum of 1 year hospital-based Patient Access experience.
Preferred: customer service experience, medical insurance verification, and authorization experience.

Responsibilities

Coordinate and facilitate registration and admissions by obtaining demographic information and insurance details.
Collect and verify accurate insurance information and authorizations to financially clear outpatient accounts.
Provide excellent patient service and maintain effective written and verbal communication.
Collaborate with nursing and ancillary departments to support a team environment.
Participate in training through development of tools, presentations, or staff training sessions.

Skills

Customer service

Detail oriented

Good communication

Typing speed

Teamwork

Education

High school diploma or equivalent

1 year hospital-based Patient Access experience

Job description

Patient Access Rep II

Req #: 0000271992

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: Childrens Specialized Hosp

Department: Patient Access Services

Pay Range: $21.72 - $27.00 per hour

Location: 10 Park Avenue, Morristown, NJ 07960

Job Title: Patient Access Rep II

Location: RWJBH Ambulatory Care Center -

Department Name: Patient Access Services

Req #: 0000271992

Status: Hourly

Shift: Day

Pay Range: $21.72 - $27.00 per hour

Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Access Rep II is an advanced role responsible for complex account resolution through work queue management and supports leadership in process improvement efforts across the revenue cycle.

As a Patient Access Representative II, a typical day might include:

Responsible for coordinating and facilitating registration and admissions by obtaining pertinent demographic information, collecting accurate insurance information authorizations to financially clear outpatient hospital accounts
The ideal candidate must be detail oriented and promote patient satisfaction
Service orientated background, good written and verbal communication skills and accurate typing ability
Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
Reflects commitment to building a supportive work environment and maintains a positive attitude
Works closely and professionally with nursing and ancillary departments to foster a team environment
Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside the patient access department

This role might be for you if:

You thrive in a fast-paced environment.
You are good at multitasking and customer service.

You have experience working within healthcare or other related areas which are customer service focused.

To be considered for this opportunity, you must have the following qualifications:

Required:

High school diploma or equivalent required
Minimum of 1 year Hospital Based Patient Access Experience

Preferred:

Customer Service Experience
Medical insurance verification and authorization experience preferred
Patient Access experience preferred
Knowledge in all aspects of registration, Non-federal and Federal billing regulations, and state programs such as Charity Care preferred
Medical terminology and computer skills

Why You’ll Love Working Here:

At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

Generous Paid Time Off (Vacation, Holidays, Sick Time)
Medical, Dental & Vision Insurance
Prescription Drug Coverage
Retirement Plans
Paid Parental Leave
Tuition Reimbursement
Student Loan Planning Support
Life and Disability Insurance
Wellness Programs and Flexible Spending Accounts
Voluntary Benefits (like Pet Insurance)
Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
Community involvement and volunteer opportunities ...and more!

Why RWJBarnabas Health:

RWJBarnabas Health is New Jersey's largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation-where every team member plays a vital role. When you join us, you're not just building a career-you're helping to shape the future of healthcare, one person and one community at a time.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.