Patient Access Rep II

RWJBarnabas Health; Union (NJ); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Tuition Reimbursement

Job summary

RWJBarnabas Health in Union, NJ is seeking a Patient Access Rep II to deliver friendly, efficient registration and financial clearance for patients. You will greet patients, verify coverage, and help determine arrival location based on scheduled services, supporting a smooth patient experience.

The role emphasizes teamwork within the Patient Access Services department, use of the EMR, and mentoring newer staff.

Qualifications

• Minimum of 1 year hospital-based patient access experience.
• Strong customer service skills and attention to detail.
• Ability to explain financial responsibilities to patients.

Responsibilities

• Greet patients in a timely and friendly manner.
• Determine registration status and financial clearance for patients.
• Assist with pre-registration and financial clearance processes.
• Utilize EMR to expedite patient throughput and arrival processes.
• Provide excellent customer service and maintain professional demeanor.

Skills

Customer service

Healthcare experience

Hospital Based Patient Access

Education

High school diploma or equivalent

Job description

Patient Access Rep II

Req #: 0000267211

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: Childrens Specialized Hosp

Department: Patient Access Services

Pay Range: $21.72 - $27.00 per hour

Location: 2840 Morris Ave., Union, NJ 07083

Job Title: Patient Access Rep II

Location: Union (UNC)

Department Name: Patient Access Services

Req #: 0000267211

Status: Hourly

Shift: Day

Pay Range: $21.72 - $27.00 per hour

Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Access Representative II position plays a key role in the health system in providing excellent customer service while ensuring timely throughput and capturing all necessary data.

As a Patient Access Representative II, a typical day might include:

• The Patient Access Representative II is responsible to greet all patients in a timely and friendly manner,


• A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect,


• The Patient Access Representative II will determine registration status and financial clearance for patients as well as determine patient arrival location based on scheduled services,


• The Patient Access Representative II will monitor patient throughput and assist patients with the Welcome IPAD Kiosk process,


• The Patient Access Representative II will assist with the pre registration and financial clearance process,


• The Patient Access Representative II will demonstrate positive customer services relations to all patients, visitors and staff


• The Patient Access Rep II is an advanced role responsible for complex account resolution through work queue management and supports leadership in process improvement efforts across the revenue cycle


• In addition to all responsibilities of the Patient Access Rep I, this position serves as a resource for team members, assists in system upgrades and workflow enhancements, and plays a key role in training and mentoring new staff


• Provides excellent customer service to all patients, colleagues and other external and internal customers


• Utilizes the electronic medical record EMR system to determine and expedite patient throughput and the arrival process


• Verifies patient appointment, service location and provides clear direction to patients and visitors


• Ambassador of the IPAD & Kiosks Welcome process


• Coordinates and collaborates with the service department for scheduled and add-on visits


• Demonstrates proficiency in the entire preregistration, registration, and encounter clearance processes


• Meets all requirements and responsibilities of the Patient Access Representative 1 position


• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre registration and or registration based on assigned work


• Obtains insurance information and initiates the verification and authorization process with providers, central access and service department


• Completes verification of coverage of all insurances and financial clearance


• Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient


• May perform other duties as assigned or directed by management


• Knowledge, Skills, & Abilities


• Meets and exceeds department goals including accuracy, point of service collections and productivity


• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections


• Responsible to review work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing


• Maintains departmental standards of efficiency, accuracy and productivity


• Complies with organizational, facility, and departmental policies


• Maintains department productivity by asking for additional duties when patient flow permits


• Participates in creating a positive environment for patient and colleague satisfaction,


• Demonstrates initiative and motivation in role proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary


• Reflects commitment to building a supportive work environment and maintains a positive attitude


• Works closely and professionally with nursing and ancillary departments to foster a team environment


• Participate in training all training both formally assigned, newsletters, job aids, in services, staff meetings, huddles and facility assigned trainings,


• Ability to report to any assigned site as needed, including on short notice, to meet operational support and staffing need

This role might be for you if:

• You thrive in a fast-paced environment.


• You are good at multitasking and customer service.


• You have experience working within healthcare or other related areas which are customer service focused.

To be considered for this opportunity, you must have the following qualifications:

Required:

• High school diploma or equivalent required


• Minimum of 1 year Hospital Based Patient Access experience

Preferred:

• Customer service experience


• Patient Access experience


• Medical terminology experience

Why You'll Love Working Here:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)


• Medical, Dental & Vision Insurance


• Prescription Drug Coverage


• Retirement Plans


• Paid Parental Leave


• Tuition Reimbursement


• Student Loan Planning Support


• Life and Disability Insurance


• Wellness Programs and Flexible Spending Accounts


• Voluntary Benefits (like Pet Insurance)


• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)


• Community involvement and volunteer opportunities ...and more!

Why RWJBarnabas Health:

RWJBarnabas Health is New Jersey's largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We're proud to offer a workplace that values compassion, equity, and innovation-where every team member plays a vital role. When you join us, you're not just building a career-you're helping to shape the future of healthcare, one person and one community at a time.

Additional Benefits:

• Paid Time Off (PTO)


• Medical and Prescription Drug Insurance


• Dental and Vision Insurance


• Retirement Plans


• Short & Long Term Disability


• Life & Accidental Death Insurance
  
• Tuition Reimbursement


• Health Care/Dependent Care Flexible Spending Accounts


• Wellness Programs


• Voluntary Benefits (e.g., Pet Insurance)


• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

RWJBarnabas Health is an Equal Opportunity Employer