Patient Access Rep Senior

RWJBarnabas Health; Newark (NJ); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

PTO

Health Insurance

Dental & Vision Insurance

Retirement Plans

Disability Insurance

Life Insurance

Tuition Reimbursement

FSAs – Health Care/Dependent Care

Wellness Programs

Employee Discounts

Job summary

RWJBarnabas Health is seeking a Patient Access Rep Senior at Newark Beth Israel Medical Center to lead the patient access team during the evening shift. You will train staff, analyze KPIs, and assist with department schedules while supporting the Patient Access Supervisor.

The role requires strong communication, attention to detail, and experience in patient registration and financial clearance. A focus on patient service and collaboration with hospital teams is essential.

Qualifications

• Minimum 5 years of Patient Access Experience.
• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Medical terminology, computer skills and data entry.

Responsibilities

• Provide excellent customer service to patients and staff.
• Interview patients and collect demographic and financial information for scheduling and registration.
• Verify and document demographic and insurance information; initiate insurance verification.
• Meet department goals for accuracy, cash collections, and productivity.
• Complete required forms with patient signatures and explain financial responsibilities.
• Perform cashier duties and reconcile daily cash receipts as assigned.
• Review patient work queues daily and correct errors to ensure billing accuracy.
• Assist with bed assignments and bed tracking to support patient flow.
• Demonstrate proficiency in pre-admission, registration, and financial clearance processes.
• Collaborate with nursing and ancillary departments to support a team environment.
• Participate in training and development for registration staff.

Skills

Patient Access Experience

Communication

Medical terminology

Data entry

Computer skills

Education

High school diploma or equivalent

Job description

Req #: 0000251977

Category: Patient Access

Status: Full-Time

Shift: Evening

Facility: Newark Beth Israel Medical Center

Department: Emergency Dept Access Service

Pay Range: $22.17 - $27.54 per hour

Location: 201 LYONS AVENUE, NEWARK, NJ 07112-2027

Job Title: Patient Access Rep Senior

Location: Newark Beth Israel Medical Ctr

Department Name: Emergency Dept Access Service

Req #: 0000251977

Status: Hourly

Shift: Evening

Pay Range: $22.17 - $27.54 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview

The Patient Access Team Lead is a working registrar with added responsibilities of training employees, completing analysis of data pertaining to key performance indicators, assists with developing department schedules and works closely with the Patient Access Supervisor to support all needs of the department.

Qualifications

Required:

• Minimum 5 years of Patient Access Experience
• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Medical terminology, computer skills and data entry

Preferred

• Knowledge in all aspects of registration
• Customer Service experience

Scheduling Requirements

• Overnight Shift, 7:00pm-7:30am
• 3 Days a Week/ Alternating Weekends

Essential Functions

• Provides excellent customer service to all patients, colleagues and other external and internal customers
• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work
• Obtains and accurately documents all demographic information
• Obtains insurance information and initiates the verification process via third party clearinghouse
• Completes verification of coverage of all insurance and financial clearance activity has been completed
• Meets and exceeds department goals including accuracy, point of service collections and productivity
• Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections
• Provide back-up support to hospital cashier and complete cashier functions, as assigned
• Completes Medicare Questionnaire on all patients that are eligible
• Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing
• Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned
• Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
• Demonstrates a high level of efficiency, accuracy and productivity
• Verifies accuracy of patient demographic information to avoid duplicating a medical record
• Follows department procedures when a duplicate medical record assignment is made
• Complies with organizational policies on Advance Directives and Patient Rights
• Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures
• Maintains department productivity by asking for additional duties when patient flow permits
• Makes customer needs a priority, Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director
• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Reflects commitment to building a supportive work environment and maintains a positive attitude
• Works closely and professionally with nursing and ancillary departments to foster a team environment
• Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department

Utilize AIDET

• Acknowledge your patient with every encounter, smile, make eye contact, call the patient by name
• Introduce yourself and tell patients about your education, training and competency
• Duration of the activity or conversation needs to be stated, let patients know how long something is likely to take
• Explain what you are doing,
• This will help to put the patient at ease, thank you, tell your patients it was a pleasure to serve them and thank them for choosing our hospital to receive their care

Benefits And Perks

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer