Patient Access Specialist

RWJBarnabas Health

Elizabeth (NJ)

On-site

USD 30,000 - 37,000

Full time

22 hours ago

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Benefits offered by this job

Paid Time Off

Medical and Prescription Drug Coverage

Dental and Vision Insurance

Retirement Plans

Disability & Life Insurance

Tuition Reimbursement

Job summary

RWJBarnabas Health is seeking a Patient Access Specialist in Elizabeth, NJ to support Emergency Dept Access Service. This role handles patient registrations, insurance verification, and financial counseling with a focus on accuracy and courteous service.

The position requires 2–3 years in hospital registration, pre-certifications, and billing/collections knowledge, plus strong communication and computer skills. Night coverage may be required in some shifts.

Qualifications

2-3 years experience in a hospital patient registration setting
Leadership skills or experience
2-3 years experience handling patients scheduling, obtaining pre-certifications, authorizations and referrals
2-3 years in a patient services environment (billing/collections)
2-3 years completing medical assistance applications (family care, PE’s, PAIC’s or charity care)
Interpersonal skills with diverse constituencies
Ability to work with the public and maintain poise; medical knowledge helpful
Good typing and computer skills
High School Diploma or equivalent
Ability to organize and manage time effectively

Responsibilities

Provides professional, efficient customer service to patients and co-workers
Verifies patient information and insurance details; reviews eligibility for financial assistance
Verifies benefits and obtains necessary pre-certifications or referrals
Notifies patients of prerequisites and insurance requirements
Explains rates, discounts, and hospital policies to patients/families
Ensures signatures and eligibility forms are obtained
Checks ADT system for balances and outstanding accounts
Collects patient payments and reconciles cash handling
Documents notes on patient records for follow-up
Registers patients and creates encounter numbers for admissions
Maintains and updates advance directive information
Prepares patient charts and folders for procedures and admissions
Follows downtime procedures when systems are unavailable
Answer phones promptly and assist callers

Skills

Hospital registration

Leadership

Scheduling

Patient services

Medical billing

Typing

Time management

Education

High School Diploma or equivalent

Tools

ADT system

Job description

Req #: 0000267422

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Night

Facility: Trinitas Regional Medical Center

Department: Emergency Dept Access Service

Pay Range: $21.72 - $27.00 per hour

Location: 225 Williamson Street, Elizabeth, NJ 07202

Job Title: Patient Access Specialist

Location: WILLIAMSON STREET

Department Name: Emergency Dept Access Service

Req #: 0000267422

Status: Hourly

Shift: Day

Pay Range: $21.72 - $27.00 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview

Maintains current knowledge of financial assistance guidelines. Attends state meeting related to the uninsured, track changes to existing state and federal medical assistance programs and consistently look for opportunities to reduce bad debt write-offs.

Qualifications

Required:

2-3 years experience in a hospital patient registration setting, preferably in an ED.
Leadership skills or experience
2-3 years experience handling patients scheduling, obtaining pre-certifications, authorizations and referrals
2-3 years in a patient services environment (billing/collections-must have a working knowledge of more than one provider such as Medicare, Medicaid, HMO’s and others
2-3 years experience in completing medical assistance application (family care, PE’s, PAIC’s or charity care)
Well developed interpersonal skills with the ability to understand and communicate with persons of varying acuities
Must be able to work with the public and maintain poise under difficult situations; Knowledge of medical technology preferred
Good typing and computer skills required
High School Diploma or equivalent
Ability to organize and manage time effectively to optimize productivity

Preferred

Bilingual a plus

Scheduling Requirements

Night Shift: 7:00pm-8:00am 3 days per week
Example:

Week A: Monday, Tuesday, Saturday
Week B: Sunday, Thursday, Friday

Holiday coverage required

Essential Functions

Provides and promotes professional, efficient and congenial customer service thru all communication and interaction with patients, clients, guests and co-workers
Receives a copy of face sheet, patient I.D., insurance cards, copies of electronic and address responses to audit the registrations of the uninsured patients and reviews eligibility for financial assistance. Refers those eligible for Medicaid as appropriate
Verifies benefits, obtains pre-certification / pre-authorization or referrals as needed
Notifies patients of any pre-requisites such as notification to insurance provider required by their insurance
Notifies patients of any pre-requisites such as notification to insurance provider required by their insurance plan
Estimates an approximate balance of services explains rates, charges, services, discounts contracts and hospital policy regarding payment of bills to patients/ families
Ensures we obtain signatures including presumptive eligibility forms
Checks the ADT system for previous accounts informing patients of account balances
Collects patient payments to include deposits, co pays or deductibles. Follows cashiers guidelines for receipts, lock box and reconciliation of monies received
Enters notes in the patient record recording pertinent information for those who will follow up on accounts. Notes to include dates and times of interviews, amount requested and patient comments
Assists the supervisor/manager in the quality monitoring process examining whether the registration data fields are accurate and complete and if not complete, whether the reason is stated in the notes section
Interviews/registers patients and/or customers assuring accuracy of information and verifying any previous encounters in the system.
Registers the patients into the computer to create and encounter with a patient account number and enter information onto a daily admission sheet for daily and monthly statistics
Makes copies of all insurance cards (front and back) upon registration and distributes them to assigned department
Inputs/update all Advance Directive information that all fields are answered and Advance Directive is channeled through all the proper areas
Puts together patients charts and account folders for all scheduled procedures and admissions
Follows downtime procedures when the computer system is down or on standby and notifies the Systems Coordinator
Answers the telephone within three (3) rings and responds to requests in a timely manner; identifies self and the location the caller has reached always remembering to ask "How may I help you?"

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits And Perks

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing.

These benefits and resources include, but are not limited to:

Paid Time Off including Vacation, Holidays, and Sick Time
Retirement Plans
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Disability and Life Insurance
Paid Parental Leave
Tuition Reimbursement
Student Loan Planning Support
Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Community and Volunteer Opportunities
Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.