Patient Access Representative I

Sentara Health Plans; Virginia Beach (VA); On-site; USD 42,000 - 63,000; Part time

Benefits offered by this job

Sign-On Bonus

Medical, Dental, Vision

Paid Time Off

Education assistance / student loan

Job summary

Sentara Princess Anne Hospital in Virginia Beach, VA, is seeking a Part Time Patient Access Representative I to handle patient registration, insurance verification, and scheduling duties. You will verify demographics, collect co-pays, and help patients navigate regulatory forms while maintaining privacy and compliance standards.

This role serves as the first contact and supports families in the waiting areas.

Qualifications

• 2 years of Customer Service and/or Data Entry.
• Associate or bachelor’s degree in lieu of two years experience.
• Proficiency in Keyboarding.

Responsibilities

• Register patients by verifying identity and selecting the correct patient record.
• Review schedules and physician orders to register for the appropriate service.
• Scan insurance cards, IDs, Living Wills, and POAs; verify and enter demographic and insurance data.
• Explain and collect co-payments, deposits, and outstanding balances; process transactions securely.
• Greet patients and families; answer questions; direct to the correct service area.
• May perform scheduling, pre-admission, and discharge duties.

Skills

Customer Service

Patient Registration

Data Entry

Front Desk

Insurance

Insurance Verification

Scheduling

Receptionist

Non-clinical

Education

High School Diploma or Equivalent

Associate or Bachelor’s Degree in lieu of two years experience

Job description

## Patient Access Representative IApply: On-Site: Virginia Beach, VA: Part time: Posted Today: JR-106761**City/State**Virginia Beach, VA**Work Shift**First (Days)**Overview:**Part Time, Days As a **Patient Access Representative**with Sentara, you will be responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. In most areas, the Patient Access Rep is the first point of contact for patients and provides the first impression of Sentara. They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms. **Up to $1,500 Sign-On Bonus for Qualified Candidates!** **Education** HS - High School Grad or Equivalent **Certification/Licensure** No specific certification or licensure requirements **Experience*** 2 years of Customer Service and/or Data Entry* Associate or bachelor’s degree in **Lieu of two years of experience*** Proficiency in Keyboarding**Keywords:** Customer Service, Patient Registration, Data Entry, Front Desk, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical,We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits. **Benefits: Caring For Your Family and Your Career****•** Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.**Sentara Princess Anne Hospital** is a 174-bed acute care hospital that provides quality clinical outcomes, experienced physicians, advanced technology, and a patient-centered approach to care in southern Virginia Beach, as well as neighboring Chesapeake and Northeastern North Carolina communities.As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, the hospital specializes in orthopedic and spine care, heart, vascular, advanced imaging, gynecological, comprehensive breast care services, and family maternity with a state-of-the-art neonatal intensive care unit. Our facility also is home to Virginia’s only Ornish Lifestyle Medicine program.**Sentara Health is an equal opportunity employer** and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.