Patient Access Rep I

Sentara Health; Pantops (VA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Medical, Dental, Vision plans

PTO and Sick Leave

401k with Employer Match

Tuition Assistance

Student Debt Pay Down

Life Insurance

Legal Resources Plan

Job summary

Sentara Health in Charlottesville is hiring a Patient Access Representative for a part-time daytime schedule. You will register patients, verify demographics and insurance, collect co-pays, and guide patients to the correct service areas with care and accuracy.

The role emphasizes customer service, data entry, and knowledge of medical terminology. Extensive training is provided with opportunities for advancement within a supportive, patient-centered environment.

Qualifications

• High School Diploma or equivalent required.
• 2 years of Customer Service or Data Entry experience required.
• Proficient keyboarding/typing skills required.
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology preferred.

Responsibilities

• Register patients and verify identity and demographics in the EHR.
• Explain and collect co-pays, deposits and balances; process transactions securely.
• Greet patients and families; direct to appropriate service area and times.
• May perform scheduling, pre-admission and discharge duties and communicate updates to waiting families.

Skills

Customer Service

Data Entry

Typing Proficiency

Education

High School Diploma

Associate or Bachelor's degree considered in lieu of 2 years experience

Job description

City/State

Charlottesville, VA

Work Shift

First (Days)

Overview:

Sentara is hiring a Patient Access Representative - Part Time Day schedule

The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Education

• High School Diploma or Equivalent (Required)
• Associate's or Bachelor's degree can be considered in lieu of two years of experience

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Customer Service OR Data Entry - 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Required)
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)
• Interpersonal skills
• Proper grammar, spelling and punctuation

Extensive training provided for entry-level candidates and opportunities for advancement provided.

Talroo-Allied Health, admitting, registration, insurance verification, customer service

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work,

Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.