Patient Access Representative

Sentara Health; Newport News (VA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Tuition Assistance

401k/Employer Match

Paid Time Off

Job summary

Sentara CarePlex Hospital in Hampton, VA, is hiring a Patient Access Representative to support patient registration and care access processes.

You will verify patient identity, review schedules and orders, scan documents, and ensure accurate demographic and insurance data entry into the electronic health record. The role also involves collecting co-pays, greeting patients, and guiding them to the correct service area.

Qualifications

• HS diploma or equivalent required.
• 2 years of customer service or data entry experience required.
• Proficiency in computer keyboarding required.
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology preferred.

Responsibilities

• Register patients and verify identity and correct record.
• Review schedules and physician orders to register for services.
• Scan insurance cards, IDs, Living Wills, and POAs; enter demographics and insurance data into the EHR.
• Explain and collect co-pays, deposits and balances; perform transactions securely.

Skills

Customer Service

Data Entry

Keyboarding

Interpersonal Skills

Medical Terminology

Education

High School Diploma

Associate's/Bachelor's in lieu of experience

Job description

City/StateHampton, VAWork ShiftMultiple shifts availableOverview:Sentara Careplex is hiring Patient Access RepresentativesThe Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.EducationHigh School Diploma or Equivalent (Required)Associate's or Bachelor's degree can be considered in lieu of two years of experienceCertification/LicensureNo specific certification or licensure requirementsExperienceCustomer Service OR Data Entry - 2 years (Required)Demonstrated proficiency in computer keyboarding skills (Required)Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)Interpersonal skillsProper grammar, spelling and punctuationExtensive training provided for entry-level candidates and opportunities for advancement provided.Talroo - Allied Health, registration, scheduling, insurance, patient accessWe provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance•Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Sentara CarePlex Hospital, located in Hampton, VA, is a 224-bed technologically advanced, acute care facility, and Certified Primary Stroke Center. Other features include specialized services in heart and vascular, urologic care, along with advanced diagnostic and surgical capabilities, a hospitalist program, and one of the state's busiest emergency departments. We are also home to the Orthopedic Hospital at Sentara CarePlex Hospital, the area's first dedicated orthopedic hospital. We improve health every day, come be a part of the community.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.