Patient Access Rep - Highlands Registration Main - PRN - Shift Varies

Huntsville Hospital Health System; Scottsboro (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

Huntsville Hospital Health System is seeking a customer service representative in Scottsboro, Alabama. This role involves greeting patients and families, handling customer service inquiries, and managing daily operations. Candidates should possess excellent communication skills and the ability to work in fast-paced environments.

A High School Diploma or GED is required, along with two to three years of relevant experience. Candidates must be flexible with their work schedule, including nights and weekends. Proficiency in Microsoft Office is preferred.

Qualifications

• Two to three years of customer service/public relations/leadership experience preferred.
• Two to three years of computer experience preferred.
• Previous medical record or billing experience strongly preferred.

Responsibilities

• Greets the public, patients, and families.
• Handles all customer service issues in a friendly manner.
• Responsible for daily operations.

Skills

Excellent verbal and written skills

Ability to work in a fast-paced environment

Effective time management skills

Efficiency and organizational skills

Data compilation and analysis

Proficiency in Microsoft Office Suite

Education

High School Diploma or GED Equivalent

Job description

Overview

Greets the public, patients, and families. Obtains and enters demographic and financial information for all patient types. Handles all customer service issues in a customer friendly manner. Accurately listens and responds appropriately to address and resolve issues at hand. Must ensure all paperwork is checked for registration accuracy. Must continually enhance knowledge regarding administrative processes in order to train new hires and existing employees. Should show initiative in process improvement. Must collect required fees from patients or authorized representatives. Responsible for daily operations. Must be flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call.

Qualifications

Education required: High School Diploma or GED Equivalent

Experience: Two to three years of customer service/public relations/leadership experience preferred. Two to three years computer experience preferred. Previous medical record or billing experience strongly preferred. Will consider one year of previous work experience in other fields.

Additional skills/abilities:

• Excellent verbal and written skills required.
• Must possess ability to work in a fast-paced environment with a positive attitude
• Must demonstrate effective time management skills
• Must demonstrate efficiency and organizational skills with the ability to multitask
• Ability to compile and analyze data preferred
• Proficiency in Microsoft Office Suite strongly preferred