Patient Access Rep

Coral Gables Hospital; Sunrise Harbor (FL); On-site; USD 32,000 - 43,000; Full time

Job summary

Coral Gables Hospital is seeking a patient registrar to process registrations, verify demographics, and collect financial information across departments. You will educate patients on financial responsibilities and ensure accurate forms are collected in a compliant manner.

The role requires attention to HIPAA and related guidelines, with strong customer service and communication skills. Multitasking in a fast-paced hospital setting is essential and bilingual Spanish helps support diverse patients.

Qualifications

• High School Diploma or Equivalent required.
• 1–2 years of relevant experience preferred.
• Familiarity with Microsoft Office or medical systems (e.g., Meditech).
• Ability to work in a healthcare setting and maintain confidentiality.

Responsibilities

• Greet and direct patients and visitors to departments.
• Obtain, verify and update patient demographic and regulatory data.
• Educate patients on financial responsibility and solutions.
• Obtain signatures and distribute forms (General Consent, Patient Rights, etc.).
• Knowledge and correct use of policies, procedures and tools.
• Adhere to CMS HIPAA/EMTALA/MSP guidelines.
• Collaborate with hospital staff and departments.
• Maintain respectful and professional environment for all.
• Meet performance standards for registration quality and confidentiality.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitask

Bilingual

Medical terminology

Insurance knowledge

Independent work

Spanish

Education

High School Diploma

Tools

Microsoft Office

Medical Systems (Meditech)

Job description

Position Summary:

Responsible for effectively processing patient registrations by verifying, updating and collecting demographic and financial data for all applicable departments within the hospital.

KEY RESPONSIBILITIES:

• Greet and direct patients and visitors to appropriate nursing units and departments.
• Obtain, verify and update all patient demographic and regulatory data, utilizing a variety of tools, software, and websites.
• Educate patients on financial responsibility and potential solutions.
• Obtain signatures and distributes of forms including General Consent, Patient Rights, NoPP, IMM, COB, ABN, etc.
• Responsible for knowledge and accurate use and execution of policies and procedures, supporting tools, software, and websites.
• Responsible for knowledge and accurate use of CMS guidelines including HIPAA, EMTALA, MSP, etc.
• Works effectively with fellow co-workers and all other hospital departments.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversity for all customers (internal and external).
• Meets performance standards established by leadership, including but not limited to registration quality, point of service collections, confidentiality and customer service.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE & SKILLS:

• Excellent customer service and communication skills
• Ability to discuss and collect patient financial responsibility
• Ability to work within various environments including Emergency Dept, Central Reg, Bedside Reg, etc.
• Ability to work independently, prioritize and multi-task
• Medical terminology and/or insurance knowledge
• Bilingual; Spanish-speaking preferred.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

• I. Education: High School Diploma or Equivalent Required
• II. Experience: 1-2 years of relevant experience preferred
• III. Software/Hardware: Microsoft Office and/or Medical Systems (e.g., Meditech)
• IV. Certification/Licensure: