Patient Access Rep (Full-Time Night Shift / Weekends Needed)

Coral Gables Hospital; Sunrise Harbor (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Coral Gables Hospital is seeking a patient registration specialist to verify and update patient demographics and financial data across departments. You will greet patients, explain financial responsibilities, and ensure accurate form signatures and HIPAA compliance.

Ideal candidates have 1–2 years of related experience, strong customer service skills, and familiarity with Meditech or similar systems. Florida location; on-site role.

Qualifications

• Excellent customer service and communication skills.
• Ability to discuss and collect patient financial responsibility.
• Familiar with medical terminology and insurance basics.
• Ability to work in diverse hospital environments and multi-task.
• Bilingual Spanish preferred.

Responsibilities

• Greet and direct patients and visitors to appropriate units.
• Obtain, verify and update patient demographic and regulatory data.
• Educate patients on financial responsibility and available solutions.
• Obtain signatures on forms such as General Consent and COB.
• Adhere to CMS guidelines including HIPAA and EMTALA.
• Collaborate with hospital departments to ensure smooth registration.
• Maintain confidentiality and professional patient interactions.

Skills

Excellent customer service

Spanish language (preferred)

Medical terminology

Financial responsibility discussion

Multitasking and prioritization

Education

High School Diploma

Tools

Microsoft Office

Meditech

Job description

Position Summary:

Responsible for effectively processing patient registrations by verifying, updating and collecting demographic and financial data for all applicable departments within the hospital.

KEY RESPONSIBILITIES:

• Greet and direct patients and visitors to appropriate nursing units and departments.
• Obtain, verify and update all patient demographic and regulatory data, utilizing a variety of tools, software, and websites.
• Educate patients on financial responsibility and potential solutions.
• Obtain signatures and distributes of forms including General Consent, Patient Rights, NoPP, IMM, COB, ABN, etc.
• Responsible for knowledge and accurate use and execution of policies and procedures, supporting tools, software, and websites.
• Responsible for knowledge and accurate use of CMS guidelines including HIPAA, EMTALA, MSP, etc.
• Works effectively with fellow co-workers and all other hospital departments.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversity for all customers (internal and external).
• Meets performance standards established by leadership, including but not limited to registration quality, point of service collections, confidentiality and customer service.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE & SKILLS:

• Excellent customer service and communication skills
• Ability to discuss and collect patient financial responsibility
• Ability to work within various environments including Emergency Dept, Central Reg, Bedside Reg, etc.
• Ability to work independently, prioritize and multi-task
• Medical terminology and/or insurance knowledge
• Bilingual; Spanish-speaking preferred.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

• I. Education: High School Diploma or Equivalent Required
• II. Experience: 1-2 years of relevant experience preferred
• III. Software/Hardware: Microsoft Office and/or Medical Systems (e.g., Meditech)
• IV. Certification/Licensure: