Patient Access Representative (Days) - Emergency Registration

Oklahoma State University Medical Center; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Oklahoma State University Medical Center is seeking an Emergency Room Registration Representative to direct patients and visitors, verify benefits, and complete registrations. This role requires accuracy in collecting demographics and billing information while maintaining patient confidentiality.

You will handle calls and support insurance verification with strong customer service skills. Applicants should have a high school diploma, experience in healthcare or insurance verification, and

Qualifications

• High School Diploma or equivalent required.
• Experience in insurance verification, patient access, or a healthcare-related field preferred.
• Knowledge of insurance terminology, plans, and billing processes.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient with Microsoft Office Suite and experience with insurance verification or billing software.
• Maintain confidentiality and adhere to privacy and regulatory standards.

Responsibilities

• Direct patients and visitors and direct them to appropriate areas.
• Obtain benefits, eligibility, and authorizations for treatment.
• Enter information to complete registration and collect signatures.
• Collect applicable patient liability on accounts.
• Answer incoming calls and provide clear, accurate information.
• Maintain patient confidentiality and privacy standards.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Detail-oriented

Education

High School Diploma or equivalent

Experience in insurance verification or healthcare

Tools

Microsoft Office

Billing software

Job description

Job Description

The Emergency Room Registration Representative is accountable for directing patients and visitors, obtaining benefits, eligibility, and authorizations for treatment. The representative will be responsible for entering information to complete the registration, including obtaining signatures and collecting applicable patient liability on accounts, as well as answering incoming calls. Excellent customer service skills are a must. Representatives must have the ability to properly collect, enter, and/or accurately update financial and demographic information into a computer; maintain patient confidentiality; provide clear and concise information to those who request it; be able to handle multiple tasks at one time; and be detail-oriented. The position tends to be fast-paced at times, and you will be required to perform other job duties as assigned. This position is for Tuesday, Wednesday, Thursday 6:30am - 7:30pm.

• High School Diploma or equivalent (required).


• Previous experience in insurance verification, patient access, or a healthcare-related field


• Knowledge of insurance terminology, plans, and billing processes.


• Strong attention to detail and organizational skills.


• Excellent communication and interpersonal skills, both written and verbal.


• Ability to manage multiple tasks and work in a fast-paced environment.


• Proficient with Microsoft Office Suite and experience with insurance verification or billing software.


• Ability to maintain confidentiality and adhere to privacy and regulatory standards.