RECEPTIONIST- Insurance Services-2045

Artesia General Hospital; Artesia (NM); On-site; USD 21,000 - 26,000; Full time

Job summary

Artesia General Hospital is seeking a full-time front desk receptionist in Artesia, NM. The role involves greeting patients, directing visitors, answering calls, and handling basic payments in a fast-paced medical office.

The ideal candidate has a high school diploma or GED, strong communication skills, and familiarity with office equipment. Confidentiality and professional demeanor are essential in daily patient interactions and data handling.

Qualifications

• High school diploma or equivalent.
• Experience in customer service; healthcare preferred.
• Basic math and computer skills.
• Excellent communication skills.
• Ability to maintain confidentiality.

Responsibilities

• Greet and welcome patients/visitors warmly upon arrival.
• Direct visitors to appropriate personnel.
• Answer, screen, and forward calls; provide basic payment information.
• Keep reception area neat and presentable.
• Receive, sort, and distribute daily mail/deliveries.
• Update and verify patient insurance and data.
• Perform clerical tasks: filing, scanning, faxing.
• Reconcile cash for frontend daily.
• Other duties as assigned.

Skills

Customer service

Confidentiality

Communication

Office procedures

Multi-line phone

Cash handling

Basic math

Education

High school diploma or GED

Tools

Phone system

Printers/Scanners

Computers

Job description

Job Details

Job Location: Artesia, NM 88210, Position Type: Full Time, Education Level: High School Diploma / GED, Salary Range: $15.00 - $19.00 Hourly, Job Shift: Any, Job Category: Business Office, Essential Values-Based, Leadership and Management Competencies:

Essential Values

• Servant Leadership - Leading by serving others with compassion and humility.
• Excellence - Striving for the highest quality in all we do.
• Respect - Treating everyone with dignity and kindness.
• Virtuousness - Acting with honesty, integrity, and accountability.
• Innovation - Embracing new ideas to improve care and outcomes.
• Community - Fostering collaboration to meet the needs of those we serve.
• Education - Promoting learning and professional development.

Essential Functions

• Greets and welcome patients/visitors warmly as soon as they arrive at the office.
• Direct visitors to the appropriate person as needed.
• Answers, screens, and forward incoming phone calls while providing basic payment information as needed.
• Ensure reception area is neat, tidy and presentable.
• Receive, sort, and distribute daily mail/deliveries
• Updates and verify patient insurance and data information
• Performs other clerical receptionist duties such as filing, scanning and faxing.
• Responsible for reconciling cash for frontend daily.
• Other duties as assigned.

Knowledge / Skill / Abilities

• Understanding of customer service principles and principles.
• Maintaining confidentiality regarding sensitive information.
• Understanding office protocols and procedures.
• Knowledge of appropriate business etiquette in terms of dress, behavior and communication
• Excellent communication skills.
• Excellent verbal and written communication skills
• Ability to convey information clearly and professionally.
• Familiarity with office equipment such as, computer, telephones, printers and scanners
• Knowledge of office equipment and ability to handle multi-time telephones.
• Basic math and computer skills.

Age-Related Competencies

Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

Information Management

Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management / Quality Management / Safety

Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.

Minimum Position Qualifications

• Education - High school diploma or equivalent.
• Work Experience - Customer service, computer. Experience in a healthcare setting preferred.
• Training - none.
• License/Certification - N/A

Environmental Conditions

Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.

Qualifications

Qualifications: