Patient Access Rep

Resurgens Orthopaedics; Sandy Springs (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Sandy Springs seeks a Patient Services Specialist to deliver exceptional customer service. The role involves greeting patients, managing appointments, verifying insurance, and handling payments. Ideal candidates will have strong communication skills and a background in customer service, preferably within healthcare. Join a dynamic team focused on patient care and support.

Qualifications

• At least one year of experience in customer service or reception, preferably in healthcare.

Responsibilities

• Greet and expedite patients, ensuring all paperwork is completed.
• Schedule appointments and verify insurance information.
• Collect payments and manage no-shows.

Skills

Customer Service

Communication

Organization

Multitasking

Conflict Management

Education

High School diploma or equivalent

Tools

Multi-line phone system

Basic computer skills

Job description

Job Type: Full-time

SUMMARY

The Patient Services Specialist is responsible for providing excellent customer service, greeting all patients, ensuring completion of all new or updated patient paperwork, scheduling appointments, verifying insurance, obtaining worker’s compensation authorization, answering phones, and collecting all appropriate monies due at the time of service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Greet, welcome, and expedite patients as they check in, and inform staff and patients of any delays.
2. Instruct new patients on completing consent forms, explain insurance benefits, MRI patient information forms (if applicable), and correct patient accounts as needed.
3. Scan all new or updated patient information into the computer, including photo ID, insurance cards, referrals, paperwork, and payment logs.
4. Verify rehabilitation benefits and document them both on paper and in the computer system.
5. Explain financial requirements to patients and collect deductibles, co-pays, co-insurance, and any outstanding balances for rehab or MRI services (if applicable).
6. Coordinate with workers' compensation for authorization of rehabilitation visits and document accordingly.
7. Enter charge details for each patient according to billing guidelines for workers' compensation and MVA patients.
8. Schedule new and follow-up appointments with the appropriate rehabilitation clinician.
9. Communicate with patients in the lobby about any delays or schedule changes.
10. Manage no-shows and notify adjusters of any no-shows by workers' compensation patients.
11. Reconcile cash drawer and petty cash.
12. Perform other duties as assigned.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain a clean and organized front desk and lobby.
• Assist with back-office duties such as cleaning, laundry, and organization as needed.

REQUIREMENTS

QUALIFICATIONS: EDUCATION AND EXPERIENCE

• High School diploma or equivalent.
• At least one year of experience in customer service or reception, preferably in a healthcare setting.

SKILLS / ABILITIES

• Proficiency with a multi-line phone system.
• Basic computer skills.
• Strong customer service skills.
• Effective communication skills, both written and oral, including email.
• Excellent organizational skills with attention to detail.
• Ability to understand and follow written, oral, or diagrammed instructions.
• Ability to multitask effectively.
• Conflict management skills.

PHYSICAL DEMANDS

This role requires regular use of standard office equipment and the ability to sit, stand, walk, reach, talk, and hear. Occasionally, climbing, balancing, stooping, kneeling, or crouching may be required. The physical demands include lifting up to 50 pounds occasionally, with frequent lifting of objects up to 25 pounds, and constant lifting of objects up to 10 pounds. Vision abilities required include close, distance, color, peripheral, and depth perception, and the ability to adjust focus. Reasonable accommodations may be provided for individuals with disabilities.

WORK ENVIRONMENT

While performing duties, employees may be exposed to infectious diseases, wet or humid conditions, moving mechanical parts, fumes, airborne particles, chemicals, and vibrations. The noise level is usually moderate.