Customer Service Center Rep - Access Center

BayCare Health System; Tampa (FL); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in Tampa Bay is seeking a Customer Service Center Representative to deliver exceptional service. This remote, full-time role involves supporting healthcare teams, scheduling appointments, and managing inquiries. Join a supportive environment with comprehensive benefits including health insurance, paid time off, and performance bonuses.

Benefits

Health insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

401k match

Performance bonuses

Community discounts

Qualifications

• 1 year of customer service experience preferred.
• 2 years in healthcare preferred.

Responsibilities

• Scheduling patient appointments and handling inquiries.
• Serving as the initial contact for marketing activities.
• Assessing customer needs quickly and accurately.

Skills

Active listening

Verbal communication

Written communication

Multi-tasking

Typing

Education

High School diploma or equivalent

Associate's degree

Tools

MS Office

Job description

Customer Service Center Rep - Access Center

BayCare is currently seeking a passionate Customer Service Rep dedicated to providing outstanding service to our community. As Tampa Bay's leading multi-specialty group with over 600 providers across 45 specialties and more than 175 outpatient locations in Tampa Bay and west central Florida, we prioritize the health and well-being of our communities.

Position Details

• Location: Remote, FL
• Status: Full Time (non-exempt)
• Shift: 8:00 AM - 5:00 PM Monday through Friday

At BayCare, we support your work-life balance with a comprehensive benefits package including health, dental, and vision insurance; paid time off; tuition reimbursement; 401k match with additional yearly contributions; performance bonuses; community discounts; and more. Join our team and enjoy a rewarding career in a supportive environment.

The Customer Service Rep is Responsible For

• Supporting physicians' offices and healthcare teams by scheduling patient appointments, handling inquiries, and coordinating procedures, labs, and referrals.
• Serving as the initial contact for all BayCare Health System marketing activities and physician referral efforts.
• Assessing customer needs quickly and accurately.
• Performing other marketing and non-marketing duties as assigned.

Required Skills

• Active listening, verbal and written communication skills
• Ability to multi-task across systems while communicating with customers and documenting interactions
• Proficiency in MS Office (Word, Outlook, Excel)
• Capability to handle escalated calls professionally and patiently
• Typing speed of 40-45 WPM
• Ability to understand operational concepts and follow procedures using judgment

Preferred Skills

• Fluent bilingual Spanish-English reading, writing, and speaking skills
• Knowledge of healthcare and managed care industry

Additional Information

This is a remote, full-time position requiring residence in Florida. Selected candidates will undergo a two-week onsite training in Tampa and Clearwater.

Education

• Required: High School diploma or equivalent
• Preferred: Associate's degree or related qualification

Experience

• Preferred: 1 year of customer service experience
• Preferred: 1 year in a call center
• Preferred: 2 years in healthcare

BayCare is an Equal Opportunity Employer, welcoming Veterans and Disabled candidates.