Patient Access & Registration Specialist (PRN)

AdventHealth; Littleton (CO); On-site; USD 27,000 - 44,000; Full time

Job summary

AdventHealth in Littleton, CO seeks a Guest Services/Registration professional to welcome patients, collect demographics, verify insurance, and register for services. You will support discharge processes, coordinate with clinical partners, and help maintain a smooth patient flow.

The role emphasizes accurate data entry, patient education, and guiding patients to test locations and patient portals. Prior customer service in a medical office is preferred; CHAA certification is a plus.

Qualifications

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]

Responsibilities

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments.
• Provides education to patients regarding test locations, patient portal use, and follow-up actions.
• Requests co-pays and/or outstanding balance at the time of check-in

Skills

Customer service

Medical office

Data entry

Insurance verification

Education

Associate or higher in health services administration or related field

High School diploma or equivalent

Job description

AdventHealth in Littleton, CO seeks a Guest Services/Registration professional to welcome patients, collect demographics, verify insurance, and register for services. You will support discharge processes, coordinate with clinical partners, and help maintain a smooth patient flow.

The role emphasizes accurate data entry, patient education, and guiding patients to test locations and patient portals. Prior customer service in a medical office is preferred; CHAA certification is a plus.