Patient Access & Registration Specialist - Full-Time

Northwest Health; Valparaiso (IN); On-site; USD 25,000 - 30,000; Full time

Job summary

Northwest Health in Valparaiso, IN seeks a Registrar to support patient care by accurately collecting and verifying demographic and insurance information through in-person and phone interactions. The role schedules procedures, secures necessary authorizations, and maintains complete patient records with superior customer service.

Key duties include insurance verification, pre-registration, collecting estimates and co-pays, coordinating with physician offices, and ensuring proper patient

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred

Responsibilities

• Interacts with patients and families to address questions and provide courteous, timely assistance.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Customer service

Interpersonal skills

Attention to detail

Medical terminology

Insurance verification knowledge

Education

Medical office administration training

Tools

EHR software

Registration software

Job description

Northwest Health in Valparaiso, IN seeks a Registrar to support patient care by accurately collecting and verifying demographic and insurance information through in-person and phone interactions. The role schedules procedures, secures necessary authorizations, and maintains complete patient records with superior customer service.

Key duties include insurance verification, pre-registration, collecting estimates and co-pays, coordinating with physician offices, and ensuring proper patient