Patient Access & Registration Specialist

Wheeling Hospital, Inc.; Wheeling (WV); On-site; USD 21,000 - 30,000; Full time

Job summary

WH Wheeling Hospital Inc. seeks a Patient Access Clerk to manage patient registration, insurance verification, and billing information at the point of service.

You will collect deposits, explain payment options, and input data into registration and billing systems while ensuring accuracy and privacy. In this role, you will balance daily receipts, prepare consent forms, and coordinate with clinical staff to schedule appointments and obtain necessary authorizations.

Qualifications

• High school graduate or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.
• Excellent written and verbal communication skills.
• Basic knowledge of medical terminology.
• Ability to understand medical insurance requirements for payment.

Responsibilities

• Obtain demographic/billing/insurance information from patient/family/legal guardian and enter into the registration/billing systems for service and claim processing and scans insurance cards & photo identification. Provides to the patient, information concerning insurance, payment of bills and hospital procedures.
• May complete managed care responsibilities in regard to obtaining pre-certification and authorizations.
• Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures. Obtains electronic signature for consent to treat and patient financial obligations.
• Collects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems.
• Prepares armband for patient identification.
• Balances daily receipts and cash drawer for patient payments as needed. Follows up on accounts as indicated by system flags (courtesy dismissal/comments/red stickers).
• May initiate various screenings and obtains all pertinent information for coverage and completes appropriate paperwork.
• Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
• Schedules, reschedules, or cancels patients in accordance with hospital workflows.
• Checks for order completeness and validate order against scheduled service.

Skills

Communication skills

Attention to detail

Multitasking

Medical terminology

Written and verbal communication

Education

High School Diploma or Equivalent

Tools

Registration/Billing Systems

Medical software

Job description

WH Wheeling Hospital Inc. seeks a Patient Access Clerk to manage patient registration, insurance verification, and billing information at the point of service.

You will collect deposits, explain payment options, and input data into registration and billing systems while ensuring accuracy and privacy. In this role, you will balance daily receipts, prepare consent forms, and coordinate with clinical staff to schedule appointments and obtain necessary authorizations.