Patient Access & Registration Specialist

Rochester Regional Health; Arkansas; On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to support outpatient services at the Genesee Mental Health Center in Rochester, NY. The role includes greeting patients, check-in/check-out, and processing payments with a friendly, patient-focused approach.

Responsibilities cover registration, insurance verification, and handling payments while maintaining accuracy and professional patient communication.

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication skills

Computer skills

Education

2-year degree

Job description

Rochester Regional Health is seeking an Access Associate to support outpatient services at the Genesee Mental Health Center in Rochester, NY. The role includes greeting patients, check-in/check-out, and processing payments with a friendly, patient-focused approach.

Responsibilities cover registration, insurance verification, and handling payments while maintaining accuracy and professional patient communication.