Patient Access & Registration Specialist

CommonSpirit Health; Spring, Northern (TX, KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

St. Luke’s Health - The Woodlands Hospital seeks a Patient Access Representative to perform patient registration and admitting across hospital access points, including emergency and main registration areas.

You will gather, verify, and update demographic and insurance data in multiple systems, support workflows during high-volume periods, and collaborate with patients, families, and care teams to ensure a positive experience.

Qualifications

• Customer service skills for patient-facing interactions.
• Ability to verify insurance eligibility and benefits.
• Accurate data entry and documentation in EHR systems.

Responsibilities

• Register patients and verify demographic and insurance details across access points.
• Scan and index patient documents to support workflows.
• Explain financial obligations and collect payments when appropriate.
• Schedule and update patient appointments to ensure timely access.
• Identify discrepancies and escalate complex issues as needed.
• Provide patient phone support and document interactions.

Skills

Customer service

Attention to detail

Communication

Education

High School Diploma or GED

Job description

St. Luke’s Health - The Woodlands Hospital seeks a Patient Access Representative to perform patient registration and admitting across hospital access points, including emergency and main registration areas.

You will gather, verify, and update demographic and insurance data in multiple systems, support workflows during high-volume periods, and collaborate with patients, families, and care teams to ensure a positive experience.