Patient Access & Scheduling Specialist

CommonSpirit Health; Sugar Land, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

St. Luke's Health–Sugar Land Hospital is seeking a patient access professional to perform registration and admitting duties across hospital access points.

You will verify demographics, insurance, and accounts, schedule appointments, and support billing workflows while ensuring privacy and a positive patient experience. The role requires high school diploma or GED and at least 1 year of healthcare experience in patient access or related areas.

Qualifications

• High School Diploma or GED upon hire.
• 1 year relevant experience in healthcare, patient access setting preferred, with knowledge of patient registration procedures and documentation, health insurance payers, and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Education

High School Diploma

GED

Job description

St. Luke's Health–Sugar Land Hospital is seeking a patient access professional to perform registration and admitting duties across hospital access points.

You will verify demographics, insurance, and accounts, schedule appointments, and support billing workflows while ensuring privacy and a positive patient experience. The role requires high school diploma or GED and at least 1 year of healthcare experience in patient access or related areas.