Patient Access Specialist - Calm, Efficient Registration

CHI; Conroe (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

St. Luke's Health - The Woodlands Hospital is seeking a Patient Access Representative to perform patient registration and admitting across hospital access points, including the Emergency Department and main registration. You will verify demographics, manage insurance eligibility, and document in the EHR to ensure smooth care delivery.

You will work with patients and families, upholding privacy, regulatory requirements, and a strong focus on customer service and accountability in daily operations.

Qualifications

• High school diploma or GED required on hire.
• 1 year of relevant experience in healthcare or patient access preferred.
• Knowledge of patient registration procedures and health insurance payers; real-time eligibility verifications.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographic information and confidentiality in the EHR.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using education tools and scripts, and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate complex issues as needed.
• Provide patient-facing support via telephone and other approved channels, documenting interactions per procedures.

Skills

Customer service

Accuracy

Communication

Education

High School Diploma or GED

Job description

St. Luke's Health - The Woodlands Hospital is seeking a Patient Access Representative to perform patient registration and admitting across hospital access points, including the Emergency Department and main registration. You will verify demographics, manage insurance eligibility, and document in the EHR to ensure smooth care delivery.

You will work with patients and families, upholding privacy, regulatory requirements, and a strong focus on customer service and accountability in daily operations.