Patient Access Representative

St Luke's Sugar Land Hospital; Sugar Land (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

St Luke's Sugar Land Hospital seeks a Patient Access Representative to support patient registration and scheduling across hospital access points. You will verify demographics, insurance benefits, and ensure timely data capture in the EHR, while assisting patients and families with access-related needs.

Responsibilities include collecting payments when appropriate, communicating financial responsibilities, and resolving routine registration issues.

Qualifications

• High School graduate or GED upon hire.
• 1 year of relevant healthcare experience, patient access preferred.
• Knowledge of patient registration procedures, health insurance payers, and real-time insurance eligibility verification.

Responsibilities

• Perform patient registration across access points with accurate demographic and insurance data.
• Scan, index, and manage patient documentation to support workflows.
• Communicate financial responsibilities and collect payments as appropriate.
• Schedule and manage patient appointments to support timely access to care.
• Resolve routine discrepancies; escalate complex issues per procedures.
• Provide patient-facing support via calls and approved channels.

Skills

Patient registration procedures

Insurance verification

Insurance payers knowledge

Real-time eligibility checks

Healthcare experience

Education

High School Graduate

High School GED

Tools

Electronic Health Record (EHR) systems

Scheduling systems

Job description

Job Summary and Responsibilities

Performs patient registration and admitting functions across assigned hospital access areas, which may include Emergency Department, main registration, admitting, and other patient access points. Gathers, verifies, and updates demographic, insurance, and account information to ensure accurate and timely patient data capture in support of patient access workflows. Utilizes multiple systems to support registration, scheduling, documentation, and inquiry processes, and identifies discrepancies or issues, escalating non-standard or complex scenarios in accordance with established procedures. Supports daily patient access operations by assisting with workflow needs and contributing to timely completion of access activities during scheduled and high-volume periods. Collaborates with the healthcare team and engages with patients and families to support access-related needs and a positive patient experience. Demonstrates accountability for relationship-based care, organizational mission, and core values while maintaining compliance with organizational policies, privacy standards, and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalated complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.
• None, upon hire

Where You'll Work

St. Luke's Health–Sugar Land Hospital is a 100 bed facility serving residents of Fort Bend County and Southwest Houston. Our Family Birthing Center provides exceptional care in a spa-like setting, creating a VIP (Very Important Pregnancy) experience for growing families. Since opening in 2008, our dedicated team of physicians, nurses and support staff has proudly delivered expert, compassionate care to our community. Our services range from heart care and neuroscience to robotic surgery.