Patient Access & Registration Specialist

CHI; Sugar Land (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

St. Luke's Health - Sugar Land Hospital is seeking a Patient Access Specialist to perform registration and admitting functions across hospital access points, including the Emergency Department.

You will gather and verify demographic, insurance, and account information to ensure accurate data in the electronic health record and support timely patient flow. Responsibilities include scheduling appointments, communicating financial responsibilities, collecting payments, and providing patient-facing

Qualifications

• High School Diploma or GED at hire
• 1 year relevant experience in healthcare/patient access preferred
• Knowledge of health insurance payers and real-time eligibility verifications

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job description

St. Luke's Health - Sugar Land Hospital is seeking a Patient Access Specialist to perform registration and admitting functions across hospital access points, including the Emergency Department.

You will gather and verify demographic, insurance, and account information to ensure accurate data in the electronic health record and support timely patient flow. Responsibilities include scheduling appointments, communicating financial responsibilities, collecting payments, and providing patient-facing