Patient Access Representative

CHI; Conroe (TX); Presencial; USD 26.000 - 36.000; Jornada completa

Descripción de la vacante

St. Luke's Health - The Woodlands Hospital is seeking a Patient Access Representative to perform patient registration and admitting across hospital access points, including the Emergency Department and main registration. You will verify demographics, manage insurance eligibility, and document in the EHR to ensure smooth care delivery.

You will work with patients and families, upholding privacy, regulatory requirements, and a strong focus on customer service and accountability in daily operations.

Formación

• High school diploma or GED required on hire.
• 1 year of relevant experience in healthcare or patient access preferred.
• Knowledge of patient registration procedures and health insurance payers; real-time eligibility verifications.

Responsabilidades

• Perform patient registration across assigned access points, ensuring accurate demographic information and confidentiality in the EHR.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using education tools and scripts, and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate complex issues as needed.
• Provide patient-facing support via telephone and other approved channels, documenting interactions per procedures.

Conocimientos

Customer service

Accuracy

Communication

Educación

High School Diploma or GED

Descripción del empleo

Job Summary And Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting.

As our Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting. Every day you will gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation, identify and elevate discrepancies or complex scenarios, support workflow during high-volume periods, and work with the care team, patients, and families to support a positive experience.

To be successful in this role, you will bring accuracy, strong customer service, and accountability for relationship-based care, our mission and values, and privacy and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.
• None, upon hire

Where You'll Work

St. Luke's Health - The Woodlands Hospital is a 245 bed facility serving North Harris and Montgomery counties. The hospital has been recognized as a Best Hospital by U.S. News & World Report, and is proud to serve as the clinical home for the Dan L Duncan Cancer Center. The hospital was awarded an "A" hospital safety grade by The Leapfrog Group in both 2023 and 2025. Clinical services provided include cardiovascular services, diagnostic imaging, women's services (digital mammography and bone density studies), neurosciences, pediatric care (Newborn and Level III nurseries), surgery, pathology and pulmonary services, and sleep disorder services.

Pay Range

$19.01 - $26.85 /hour