Patient Access & Registration Specialist

aah; Sheboygan (WI); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Educational Assistance Program

Job summary

Advocate Health in Wisconsin seeks a Patient Service Representative (PSR) for the Enterprise Revenue Cycle in Sheboygan County. You will greet patients, collect demographics and insurance information, and help with co-pays while coordinating with departments to ensure accurate records and timely payments.

The role is 20 hours per week, benefits eligible, with shifts including every other Monday 7a-3p and Thursdays/Fridays 7a-3p or 10a-6p. No weekends or holidays.

Qualifications

• Ability to work in a high profile and high stress area with independence.
• Strong attention to detail and accuracy in patient data and payments.
• Excellent customer service and service recovery skills.
• Knowledge of HIPAA and patient confidentiality in all workflows.

Responsibilities

• Greets patients and registers; collects demographics and insurance information.
• Obtains and verifies insurance info; discusses and collects co-pays and responsibilities.
• Explains financial information and refers to Financial Advocates when needed.
• Uses EPIC EMR and verification tools; manages patient liability estimation.
• Schedules appointments and communicates test preparations and arrival guidance.
• Maintains professional environment and handles calls, messages, and visitor needs.
• Monitors EHR work queues and follows department processes.

Skills

Customer service

Attention to detail

Communication

HIPAA compliance

Multitasking

Problem solving

Education

High School Graduate

Tools

EPIC EMR

Insurance verification

Microsoft Office

Internet browser

Job description

Advocate Health in Wisconsin seeks a Patient Service Representative (PSR) for the Enterprise Revenue Cycle in Sheboygan County. You will greet patients, collect demographics and insurance information, and help with co-pays while coordinating with departments to ensure accurate records and timely payments.

The role is 20 hours per week, benefits eligible, with shifts including every other Monday 7a-3p and Thursdays/Fridays 7a-3p or 10a-6p. No weekends or holidays.