Patient Access & Registration Specialist

Holland Hospital; Saugatuck Township (MI); On-site; USD 23,000 - 32,000; Full time

Job summary

Holland Hospital is seeking a Registration Specialist to warmly greet patients and manage front-desk workflows. You will gather demographic and payer information, verify insurance benefits, and enter data into our registration systems with accuracy and confidentiality.

The role emphasizes excellent customer service, precise data capture, and collaboration with billing and medical staff to ensure smooth patient experiences across services.

Qualifications

• High School Diploma or GED required.
• Associates Degree in related field preferred.
• Experience in Medical Office Front Desk / Reception preferred.

Responsibilities

• Register patients and collect demographic and payer information for the visit.
• Explain and verify insurance benefits and collect co-pays or payments as needed.
• Enter patient information into the registration software and keep records accurate.
• Answer patient questions and direct inquiries to appropriate departments.
• Maintain patient confidentiality and comply with HIPAA policies.
• Support billing department with accurate data entry and documentation.

Skills

Front desk/customer service

Interviewing patients

Customer communications

Education

High School Diploma or GED

Associate degree in related field

Tools

CHAMPS

WebDenis

Priority Health

Job description

Holland Hospital is seeking a Registration Specialist to warmly greet patients and manage front-desk workflows. You will gather demographic and payer information, verify insurance benefits, and enter data into our registration systems with accuracy and confidentiality.

The role emphasizes excellent customer service, precise data capture, and collaboration with billing and medical staff to ensure smooth patient experiences across services.