Registration Specialist (Saugatuck), full time, days

Holland Hospital; Saugatuck Township (MI); Presencial; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

Holland Hospital is seeking a Registration Specialist to warmly greet patients and manage front-desk workflows. You will gather demographic and payer information, verify insurance benefits, and enter data into our registration systems with accuracy and confidentiality.

The role emphasizes excellent customer service, precise data capture, and collaboration with billing and medical staff to ensure smooth patient experiences across services.

Formación

• High School Diploma or GED required.
• Associates Degree in related field preferred.
• Experience in Medical Office Front Desk / Reception preferred.

Responsabilidades

• Register patients and collect demographic and payer information for the visit.
• Explain and verify insurance benefits and collect co-pays or payments as needed.
• Enter patient information into the registration software and keep records accurate.
• Answer patient questions and direct inquiries to appropriate departments.
• Maintain patient confidentiality and comply with HIPAA policies.
• Support billing department with accurate data entry and documentation.

Conocimientos

Front desk/customer service

Interviewing patients

Customer communications

Educación

High School Diploma or GED

Associate degree in related field

Herramientas

CHAMPS

WebDenis

Priority Health

Descripción del empleo

Registers patients in to the organization's information system for services, with exemplary customer service and technical skill. Demonstrates understanding that the Registration Specialist is the "face" of Holland Hospital. Prepares patients for activities in the medical office and billing department. Collects registration information via interview with patient or their representative, following appropriate departmental procedures. Obtains proper signatures on consent forms, collects co-pays and account payments when necessary and explains applicable policies. Enters patient payer information into appropriate software program. Verifies and explains benefits to patient.

Employment Type: Full Time (76 hours every two weeks) Shift: Days with varied start times Wage Range: $16.72-$23.41 per hour

Requirements

• High School Diploma or GED Equivalent required
• Associates Degree in related field preferred
• Experience in Medical Office Front Desk / Reception preferred

DEMOGRAPHIC REGISTRATION

Interviews patients for visits via phone or in person to obtain complete and accurate demographic data. Verifies patient identification. Updates status of patient in the system to "arrived" for their visit. Verifies and updates demographic information for every visit, regardless of how often the patient presents for service. Obtains compliant signatures to help guarantee payment. Explains all consent forms.

FINANCIAL REGISTRATION

Interviews patients for visits via phone or in person to obtain complete and accurate payer information. Accesses software systems such as CHAMPS, WebDenis, Priority Health, etc... to verify insurance coverage and determine correct payer information. Understands and follows protocol for referring un-insured or under-insured patients appropriately. Collects appropriate payment for services. Interprets and appropriately interviews patients for MSP questionnaire

RECORD MAINTENANCE

Scans and maintains electronic information accurately in the medical record to ensure data is accessible, yet secure and confidential Responds to requests for records, according to approved guidelines

CUSTOMER SERVICE

Schedules appointments as needed for routine and walk-in patients Answers patient questions as needed, communicates information regarding visit status with patients, staff and physicians Answers telephone and assists patients as needed Responds to needs for interpreter services in a timely manner Introduces and encourages patient engagement in the patient portal Maintains patient rights and confidentiality

QUALITY IMPROVEMENT

Supports department quality improvement activities and responds appropriately to change Participates in job related learning experiences Requests assistance from supervisor as needed Ensures compliance with policy, procedure, regulatory requirements and ethical billing practices Provides information to referral sources in a timely manner

Why Holland Hospital?

In a word caring. Here, we not only strive to provide the best possible care to our patients, but also nurture the continued health and wellness of our most valuable asset: our employees. We believe superior service is only possible with a superior workforce. Our collaborative, can-do culture makes all things possible. And, our family-like feel makes Holland Hospital not only a great place to work, but a career that feels like home.

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy