Patient Access Specialist

HAMILTON HEALTH CENTER INC; Newport Township (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Hamilton Health Center is seeking a Customer Service Representative - Registration / Pre-Registration to support patient access operations across multiple satellite locations, including Newport and surrounding communities.

The role requires handling demographic and insurance verification, PCP coordination, and front-end registration while ensuring HIPAA compliance and excellent patient experience. Travel between sites is required to meet operational needs and patient flow.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year of customer service, patient access, registration, or medical office experience preferred.
• Bilingual abilities may be preferred depending on operational needs.
• Experience in healthcare, FQHC, or medical office environment preferred.
• Ability to maintain confidentiality and professionalism at all times.

Responsibilities

• Guide patients through registration and pre-registration processes professionally.
• Verify and update patient demographics, insurance, and appointment information.
• Review PCP information and assist with PCP updates when appropriate.
• Inform patients about documentation for Sliding Fee Program eligibility.
• Verify insurance eligibility and communicate co-pay responsibilities.
• Update insurance coverage information as needed.
• Inform patients of required documentation for appointments.
• Answer calls and respond to questions about registration and scheduling.
• Maintain accurate EMR documentation.
• Travel between satellite locations as needed.

Skills

Customer service

Interpersonal communication

Organization

Multitasking

HIPAA compliance

Education

High School Diploma or equivalent

1 year patient access/registration experience (preferred)

Tools

EMR systems

Microsoft Office

Job description

Hamilton Health Center is seeking a Customer Service Representative - Registration / Pre-Registration to support patient access operations across multiple satellite locations, including Newport and surrounding communities.

The role requires handling demographic and insurance verification, PCP coordination, and front-end registration while ensuring HIPAA compliance and excellent patient experience. Travel between sites is required to meet operational needs and patient flow.