Patient Access & Registration Specialist

Appalachian Regional Healthcare (ARH); Prestonsburg (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Appalachian Regional Healthcare (ARH) is seeking a Patient Access professional to greet patients, register admissions, verify insurance, and coordinate with clinic scheduling in a high-volume hospital setting. You will interview patients, determine payment arrangements, collect payments, and maintain accurate records and accounts.

The role involves confirming insurance benefits, obtaining precertifications, and assisting patients with balances beyond initial deposits.

Qualifications

• High School diploma or equivalent required; associate’s degree preferred.
• Two years of healthcare registration experience preferred.
• Excellent verbal, presentation and written communication skills.

Responsibilities

• Greets patients courteously, determines their needs, and offers assistance.
• Registers patient by performing necessary procedures such as preparation of records, reports, notices, service charge slips, and payor information.
• Interviews patients, relatives, or others responsible to determine payment arrangements and refers unusual cases to immediate supervisor.
• May assist self-pay patients in making suitable arrangements for balances due beyond initial deposits or third-party payments.
• Answers inquiries to patient accounts and advises patient on insurance benefits.
• Receives all payments and deposits, issues receipts for all monies received and, otherwise, makes proper accounting for all funds received.
• Posts charges daily to proper patient accounts.
• Posts payments to accounts daily.
• Contacts insurance carriers/agencies to obtain precertification of ancillary, admission and surgical procedures.
• May transport patients in wheelchairs.
• Operates various office equipment to include copiers, fax machines and other equipment as assigned.
• Operates communication systems, placing and answering telephone calls, paging or contacting staff and maintaining appropriate records.
• May serve as general receptionist for Clinic supplying non-technical information regarding the Clinic or refer questions to proper person.
• Makes and maintains appointment schedules for Clinic Physicians.
• May secure required signatures on reports and records relative to release of information according to policies of the Clinic.
• May assist physicians and nursing personnel as required.
• Contacts patients, physicians, or others for information necessary to properly complete insurance or other type billings.
• Maintains sufficient files according to established procedures for efficient operation of the Clinic including patient charts.
• Compiles periodic and statistical reports and other data as directed.
• Maintains work area in a clean and safe manner.

Skills

English communication

Independent work

Teamwork

Multitasking under pressure

Education

High School diploma or equivalent

Associate’s degree preferred

Job description

Appalachian Regional Healthcare (ARH) is seeking a Patient Access professional to greet patients, register admissions, verify insurance, and coordinate with clinic scheduling in a high-volume hospital setting. You will interview patients, determine payment arrangements, collect payments, and maintain accurate records and accounts.

The role involves confirming insurance benefits, obtaining precertifications, and assisting patients with balances beyond initial deposits.