Patient Access Manager — Elevate Registration & Care Experience

Appalachian Regional Healthcare, Inc.; Lexington (KY); On-site; USD 65,000 - 80,000; Full time

Job summary

Appalachian Regional Healthcare, Inc. is seeking a Patient Access Supervisor in Lexington, KY to lead a team responsible for registration, scheduling, and insurance verification.

The role emphasizes accuracy, timely service, and customer-focused processes to improve the patient experience. Responsibilities include coaching staff, ensuring compliance with privacy and billing rules, and delivering performance reports to management.

Qualifications

• Experience in Patient Access or related healthcare field.
• Supervisory or management experience required.
• Knowledge of healthcare regulations, insurance requirements, and privacy standards.

Responsibilities

• Supervise a team of patient access representatives and provide training.
• Oversee registration, scheduling, insurance verification, and eligibility tasks.
• Ensure compliance with regulations and privacy standards.
• Improve processes to enhance patient experience and department performance.
• Provide reports on access metrics to management and regulators.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Attention to detail

Education

High School Diploma

Tools

EHR systems

Practice management software

Patient data management tools

Job description

Appalachian Regional Healthcare, Inc. is seeking a Patient Access Supervisor in Lexington, KY to lead a team responsible for registration, scheduling, and insurance verification.

The role emphasizes accuracy, timely service, and customer-focused processes to improve the patient experience. Responsibilities include coaching staff, ensuring compliance with privacy and billing rules, and delivering performance reports to management.