Patient Access Lead: Scheduling, Insurance & Service

Appalachian Regional Healthcare (ARH); Lexington (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Appalachian Regional Healthcare (ARH) in Lexington, KY is seeking a Patient Access Supervisor to lead patient registration, scheduling, and insurance verification teams. You will oversee workflows, ensure accuracy, and provide mentoring to staff while maintaining high patient experience standards.

The role requires strong leadership, compliance with healthcare regulations, and collaboration with physicians and finance staff to optimize operations and reporting for management and regulatory

Qualifications

• Minimum 3 years of experience in Patient Access or a related healthcare field.
• At least 1 year of supervisory or management experience required.
• Knowledge of healthcare regulations, insurance requirements, privacy standards, and facility policies.

Responsibilities

• Supervise and direct a team of patient access representatives, providing guidance and training to ensure efficient and effective patient access operations.
• Manage patient registration, appointment scheduling, insurance verification, eligibility, pre-authorization, and out-of-pocket cost estimates functions.
• Ensure compliance with healthcare regulations, insurance requirements, privacy standards, and facility policies.
• Continuously evaluate and improve patient access processes, workflows, and technologies to enhance the patient experience and optimize department performance.
• Implement best practices, standards, and quality metrics to measure and monitor patient access performance, productivity, accuracy, and timeliness.
• Collaborate with physicians, nurses, administrators, and finance staff to achieve organizational goals and optimize patient outcomes.
• Develop and maintain positive relationships with patients, families, and caregivers by providing exceptional customer service and empathetic communication.
• Provide accurate and timely reports to management, stakeholders, and regulatory agencies regarding patient access statistics, trends, and issues.

Skills

Leadership

Communication

Organizational skills

Customer service

Problem solving

Interpersonal skills

Education

High School Diploma

Job description

Appalachian Regional Healthcare (ARH) in Lexington, KY is seeking a Patient Access Supervisor to lead patient registration, scheduling, and insurance verification teams. You will oversee workflows, ensure accuracy, and provide mentoring to staff while maintaining high patient experience standards.

The role requires strong leadership, compliance with healthcare regulations, and collaboration with physicians and finance staff to optimize operations and reporting for management and regulatory