Patient Access Rep - FT, Days, PB Radiology Dept.

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Poplar Bluff (MO); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Retirement plan

Job summary

Mercy Hospital in Poplar Bluff, Missouri is seeking a Patient Access Representative who is the first point of contact for patients, ensuring compassionate service and accurate data entry per Mercy Service Standards.

You will handle scheduling, registration, benefit verification, pre-certification and financial clearance, while maintaining knowledge of insurance carriers to support a smooth patient experience.

Qualifications

• Strong communication skills both oral and written, with excellent telephone etiquette.
• Ability to establish positive relationships with patients, physicians, and staff.
• Excellent organizational skills and attention to detail.
• Proficiency with computer systems; familiarity with 10-key calculator.

Responsibilities

• Serve as the first point of contact for patients, representing Mercy with courtesy and accuracy.
• Assist with scheduling, registration, benefit verification, pre-certification and financial clearance.
• Ensure accurate patient data entry and up-to-date records for the patient’s Mercy visit.
• Maintain knowledge of insurance carriers, Medicare guidelines, and applicable regulatory requirements.

Skills

Oral and written communication

Telephone etiquette

Organizational skills

Computer literacy with 10-key

Education

High School diploma

Some college

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

Job Description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details

tLocation

Mercy Hospital Stoddard

2002 Kanell Blvd.

Poplar Bluff, MO 63901

Hours/Schedule

Full-Time (40-hrs per week), Days

Department: Poplar Bluff Radiology Dept.

Experience And Education Requirements

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum Skills, Knowledge And Ability Requirements

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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