Patient Access & Registration Specialist

Henry Ford Health; Detroit (MI); On-site; USD 22,000 - 28,000; Full time

Job summary

Henry Ford Health in Detroit invites applications for a Patient Registration Representative. You will be the welcoming face and voice, guiding patients and visitors through registration and insurance verification to ensure a smooth start to care.

This role emphasizes accuracy, empathy, and teamwork in a fast-paced environment. Strong computer skills and a commitment to exceptional service are essential, with opportunities to grow within a leading academic medical center.

Qualifications

• High school diploma or GED is required.
• Strong computer skills and proficiency with Microsoft Office.
• Ability to meet customer service responsibilities over the telephone, in person, and in writing.

Responsibilities

• Follow standard operating procedures for patient registration, including face-to-face check-in and preregistration.
• Confirm insurance eligibility and manage cash collections.
• Update patient registration and insurance information accurately.
• Respond to inquiries from callers and customers, advocating on their behalf to meet their needs.
• Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Office

EPIC

ICD-10 terminology

Job description

Henry Ford Health in Detroit invites applications for a Patient Registration Representative. You will be the welcoming face and voice, guiding patients and visitors through registration and insurance verification to ensure a smooth start to care.

This role emphasizes accuracy, empathy, and teamwork in a fast-paced environment. Strong computer skills and a commitment to exceptional service are essential, with opportunities to grow within a leading academic medical center.