Patient Registration & Eligibility Specialist

Henry Ford Health; Southfield (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Henry Ford Health in Detroit metro area is seeking a Patient Registration Rep to greet patients, verify insurance, collect payments, and update records. You will be the first contact, ensuring a smooth and welcoming experience at the 9 Mile and Newburgh locations.

You will handle inquiries, support preregistration, and maintain organized workflows in a fast-paced environment while delivering exceptional customer service.

Qualifications

• High school diploma or GED required.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to provide exceptional customer service over the phone, in person, and in writing.

Responsibilities

• Greet and check in patients, ensuring a warm and welcoming experience.
• Verify insurance eligibility and collect payments accurately and efficiently.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers, advocating for their needs.
• Perform new patient registration and preregistration tasks as needed.
• Maintain a fast-paced, organized workflow in a dynamic environment.

Skills

Customer service

Communication

Computer skills

Education

High School Diploma or GED

Tools

EPIC

Microsoft Office

Job description

Henry Ford Health in Detroit metro area is seeking a Patient Registration Rep to greet patients, verify insurance, collect payments, and update records. You will be the first contact, ensuring a smooth and welcoming experience at the 9 Mile and Newburgh locations.

You will handle inquiries, support preregistration, and maintain organized workflows in a fast-paced environment while delivering exceptional customer service.