Patient Access & Registration Specialist

CommonSpirit Health; Park Rapids (MN); On-site; USD 25,000 - 36,000; Full time

Job summary

CHI St. Joseph’s Health of Park Rapids, part of CommonSpirit Health, is seeking a Patient Access Representative to perform patient registration and admitting across assigned hospital access points, including the Emergency Department and main registration.

You will gather, verify, and update demographic, insurance, and account information in the EHR, support scheduling, and work with care teams to deliver a positive experience while upholding privacy and regulatory requirements.

Qualifications

• Accuracy in handling demographics and registration data.
• Strong customer service and accountability for relationship-based care.
• Familiarity with privacy and regulatory requirements.

Responsibilities

• Perform patient registration across assigned access points with accurate demographic, insurance, and documentation in the EHR.
• Scan, index, and manage patient documents to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using education tools and scripts, including estimates and patient liabilities, and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine discrepancies; elevate complex issues per established workflows.
• Provide patient-facing support via telephone and other approved channels, documenting interactions per procedures.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

CHI St. Joseph’s Health of Park Rapids, part of CommonSpirit Health, is seeking a Patient Access Representative to perform patient registration and admitting across assigned hospital access points, including the Emergency Department and main registration.

You will gather, verify, and update demographic, insurance, and account information in the EHR, support scheduling, and work with care teams to deliver a positive experience while upholding privacy and regulatory requirements.