Patient Access & Registration Specialist

Catholic Health Initiatives; Missouri Valley (IA); On-site; USD 24,000 - 34,000; Full time

Job summary

CHI Health Missouri Valley is seeking a Patient Access Representative to perform patient registration and admitting across hospital access points, including the Emergency Department and main registration.

You will gather and verify demographic, insurance, and account information in multiple systems, support scheduling, and help patients and families ensure a positive experience while maintaining privacy and regulatory compliance.

Qualifications

• High school diploma or GED required at hire
• 1 year of healthcare experience preferred
• Knowledge of patient registration procedures and insurance payers

Responsibilities

• Perform patient registration functions across assigned access points with accurate demographics and insurance verification
• Accurately scan, index, and manage patient documentation to support registration and billing workflows
• Explain patient financial responsibility using established tools and collect payments when appropriate
• Schedule, confirm, and revise patient appointments to support timely access to care
• Identify and resolve routine discrepancies; escalate complex issues as needed
• Provide patient-facing support via telephone and other channels

Job description

CHI Health Missouri Valley is seeking a Patient Access Representative to perform patient registration and admitting across hospital access points, including the Emergency Department and main registration.

You will gather and verify demographic, insurance, and account information in multiple systems, support scheduling, and help patients and families ensure a positive experience while maintaining privacy and regulatory compliance.