Patient Access & Registration Specialist

Provider Careers at Bronson Medical Group; Northern (KY); Hybrid; USD 33,000 - 42,000; Full time

Job summary

Bronson Methodist Hospital is seeking a Patient Representative to manage patient access needs across the organization. You will greet and register patients, collect demographics and insurance information, verify eligibility, and schedule appointments while delivering exceptional service.

This role requires a high school diploma, strong customer service experience, and knowledge of HIPAA. Familiarity with CPT/ICD-10 coding is preferred; proficient with typing and Windows; able to multitask in a

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Knowledge of HIPAA and confidentiality requirements.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.

Responsibilities

• Greets and/or registers patients accurately and efficiently.
• Verifies insurance eligibility using online systems.
• Provides and/or completes required patient forms.
• Collects and enters payments, follows balancing procedures.
• Analyzes, interprets and enters physician orders.
• Scans and indexes forms.
• Schedules and communicates appointment information for multiple facilities.
• Verifies insurance for scheduled and urgent patients and obtains authorization.
• Accurately completes assigned work queues.
• Identifies financial counseling needs.
• Maintains confidentiality in verbal, written and electronic communication.
• Follows established processes, protocols, and workflows.
• Takes initiative to resolve problems and meet patient needs.

Skills

Customer service

HIPAA knowledge

Medical terminology

Typing 45 WPM

Windows OS

Financial counseling

Billing knowledge

Revenue cycle

Education

High school diploma or GED

Associate's degree (Cancer Center)

Tools

CPT coding

ICD-10 coding

Job description

Bronson Methodist Hospital is seeking a Patient Representative to manage patient access needs across the organization. You will greet and register patients, collect demographics and insurance information, verify eligibility, and schedule appointments while delivering exceptional service.

This role requires a high school diploma, strong customer service experience, and knowledge of HIPAA. Familiarity with CPT/ICD-10 coding is preferred; proficient with typing and Windows; able to multitask in a