Patient Access & Registration Specialist

Houston Methodist; Nashville (TN); On-site; USD 34,000 - 52,000; Full time

Job summary

Houston Methodist is seeking a Patient Access Center Representative to ensure accurate scheduling and registration for patients across locations. You will verify eligibility and benefits to secure financial clearance prior to appointments and interact with patients, physicians, and staff with a customer-service orientation.

You will support management with observations, quality reviews, and process-improvement ideas, and handle calls to resolve scheduling or reimbursement issues while

Qualifications

• High School diploma or equivalent.
• Three years of healthcare setting/call center experience or completion of Houston Methodist Call Center Apprenticeship.
• Strong knowledge of medical terminology preferred.
• Excellent communication and customer service skills.
• Proficient in reading/writing English; HIPAA compliant.

Responsibilities

• Schedule and register patients; verify eligibility and benefits to secure financial clearance.
• Assist management with audits, quality reviews, and process improvements.
• Provide excellent customer service to patients, physicians, staff, and management.
• Use scheduling/registration and verification systems while maintaining HIPAA compliance.

Skills

Customer service

Medical terminology

Communication skills

Data entry

English proficiency

HIPAA compliance

Education

High School diploma or equivalent

Tools

Windows basics

Excel

Scheduling systems

Verification systems

Job description

Houston Methodist is seeking a Patient Access Center Representative to ensure accurate scheduling and registration for patients across locations. You will verify eligibility and benefits to secure financial clearance prior to appointments and interact with patients, physicians, and staff with a customer-service orientation.

You will support management with observations, quality reviews, and process-improvement ideas, and handle calls to resolve scheduling or reimbursement issues while