Patient Access Representative

CHI Health Missouri Valley; Council Bluffs (IA); On-site; USD 24,000 - 34,000; Full time

Job summary

CHI Health Missouri Valley is seeking a Patient Access Representative to perform patient registration and admitting across hospital access areas, including the Emergency Department and main registration.

You will gather and verify demographic, insurance, and account information, support billing and clinical workflows, and ensure accurate documentation in the electronic health record while upholding privacy and regulatory requirements.

Qualifications

• Knowledge of patient registration procedures and documentation in healthcare settings.
• Knowledge of health insurance payers and real-time insurance eligibility verifications.
• Strong customer service and accountability for patient experience.

Responsibilities

• Register patients across assigned access points with accurate demographics and insurance information.
• Scan, index, and manage patient documentation to support registration, billing, and workflows.
• Communicate financial responsibility to patients and collect payments at time of service.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine registration and insurance discrepancies; escalate complex issues as needed.
• Provide patient-facing support via phone and other approved channels.

Skills

Patient registration procedures

Insurance verification

Customer service

Education

High School diploma or GED

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting.

Every day you will gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation, identify and elevate discrepancies or complex scenarios, support workflow during high-volume periods, and work with the care team, patients, and families to support a positive experience.

To be successful in this role, you will bring accuracy, strong customer service, and accountability for relationship-based care, our mission and values, and privacy and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, include answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Where You'll Work

For more than 50 years, the mission of CHI Health Missouri Valley has been to nurture and enhance the quality of life for residents of Harrison County in Iowa. As a community hospital, its ongoing commitment is to keep residents in good health. Through the years, CHI Health Missouri Valley has strived to improve the health status of southwest Iowa residents - children, teens, adults, senior citizens, friends and neighbors. CHI Health Missouri Valley is proud to offer health care services - close to home - within this community.

Pay Range

$17.24 - $24.35 /hour