Patient Access Representative

CHI Health Missouri Valley; Omaha (NE); On-site; USD 24,000 - 34,000; Full time

Job summary

CHI Health Missouri Valley is seeking a Patient Access Representative to register patients across assigned access points, verify insurance eligibility, and maintain confidential documentation within the EHR. You will support scheduling and patient communications, ensuring accurate demographics and timely access to care in a community hospital setting.

The role emphasizes accuracy, strong customer service, and adherence to privacy and regulatory requirements as part of relationship-based care.

Qualifications

• High School Diploma or equivalent upon hire.
• GED general studies upon hire.
• 1-3 years of relevant customer service experience upon hire.

Responsibilities

• Register patients across assigned access points with accurate demographics and insurance verification.
• Scan, index, and manage patient documents for registration, billing and clinical workflows.
• Explain patient financial responsibilities and collect payments at the time of service.
• Schedule, confirm, and adjust patient appointments to support timely access to care.
• Identify and resolve routine registration and insurance discrepancies; escalate complex issues.
• Provide patient-facing support via phone and approved channels, documenting interactions.

Skills

Customer service

Education

High School Diploma

GED

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting.

Every day you will gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation, identify and elevate discrepancies or complex scenarios, support workflow during high-volume periods, and work with the care team, patients, and families to support a positive experience.

To be successful in this role, you will bring accuracy, strong customer service, and accountability for relationship-based care, our mission and values, and privacy and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• 1-3 years 1 year relevant customer service experience, upon hire and

Preferred

• 1-3 years 1 year relevant customer service experience in healthcare patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications., upon hire

Where You'll Work

For more than 50 years, the mission of CHI Health Missouri Valley has been to nurture and enhance the quality of life for residents of Harrison County in Iowa. As a community hospital, its ongoing commitment is to keep residents in good health. Through the years, CHI Health Missouri Valley has strived to improve the health status of southwest Iowa residents - children, teens, adults, senior citizens, friends and neighbors. CHI Health Missouri Valley is proud to offer health care services - close to home - within this community.

Pay Range

$17.24 - $24.35 /hour