Patient Access & Registration Specialist

BMC Health System; Massachusetts; On-site; USD 2,938,000 - 4,452,000; Full time

Job summary

BMC Health System is seeking a customer service liaison to greet patients, collect accurate demographic and insurance information, and ensure proper regulatory documentation is obtained at registration. The role involves daily bed placement coordination, data entry in Meditech, and collaboration with Scheduling, Pre-cert, and Billing.

Strong communication and multitasking are required. The position emphasizes confidentiality, quality checks, and cross-training across Patient Access areas to

Qualifications

• Minimum Education: High School Graduate
• Some College preferred
• 2-4 years in a health care setting with medical terminology and registration/check in experience is required
• Ability to multi task
• Excellent customer service skills
• Excellent communication skills

Responsibilities

• Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.
• Obtains accurate patient information and enters into the Meditech computer system and verifies demographics, insurance, and reason for visit.
• Obtains regulatory data (HIPAA notices, advance directives, Medicare rights) and signatures per policies.
• Checks and verifies insurance eligibility and records in the computer system, ensuring accurate data entry.
• Assigns beds and manages admissions/transfers/discharges with timely updates to census and logs.
• Maintains confidentiality and handles front desk responsibilities including answering phones and related tasks.

Skills

Customer service

Communication

Multitasking

Medical terminology

Education

High School Diploma

Some College preferred

Job description

BMC Health System is seeking a customer service liaison to greet patients, collect accurate demographic and insurance information, and ensure proper regulatory documentation is obtained at registration. The role involves daily bed placement coordination, data entry in Meditech, and collaboration with Scheduling, Pre-cert, and Billing.

Strong communication and multitasking are required. The position emphasizes confidentiality, quality checks, and cross-training across Patient Access areas to