Patient Access & Admissions Specialist

BMC Health System; Northern (KY); Hybrid; USD 29,000 - 44,000; Full time

Job summary

BMC Health System is seeking a Customer Service Liaison to join the Patient Access team. You will greet patients, collect demographic and insurance data, and verify eligibility as part of efficient admission processes.

You will obtain regulatory information, ensure accurate documentation, and coordinate with scheduling, precertification, and medical records to support timely admissions and registrations.

Qualifications

• High school diploma required.
• 2–4 years in a health care setting with registration experience is required.
• Insurance knowledge preferred.
• Ability to multitask and communicate clearly.

Responsibilities

• Provides superior customer service to internal and external clients, patients and references in the Service Excellence Standards.
• Obtains accurate patient information and enters into the Meditech system with correct MRN, demographics, insurance and reason for visit.
• Obtains regulatory data including HIPAA, advance directives, Medicare rights and race/ethnicity.
• Obtains accurate insurance information and verifies eligibility.
• Obtains signatures according to policies (consent, HIPAA notice, financial releases).
• Checks daily revenue log and passes to lead; cross-trains to multiple areas within Patient Access.

Skills

Excellent customer service

Excellent communication

Ability to multi task

Education

High School Diploma

Some College preferred

Tools

Meditech system

Job description

BMC Health System is seeking a Customer Service Liaison to join the Patient Access team. You will greet patients, collect demographic and insurance data, and verify eligibility as part of efficient admission processes.

You will obtain regulatory information, ensure accurate documentation, and coordinate with scheduling, precertification, and medical records to support timely admissions and registrations.