Patient Access & Registration Specialist

CommonSpirit Health; Lexington (KY); On-site; USD 22,000 - 30,000; Full time

Job summary

Saint Joseph East in Lexington, KY seeks a Patient Access Representative to register and admit patients across access points, including the Emergency Department and main registration areas. You will verify demographics, insurance eligibility, and ensure accurate EHR documentation.

The role requires accuracy, strong customer service, and adherence to privacy and regulatory standards. You will interact with care teams, patients, and families to support a positive experience.

Qualifications

• Accurate demographic data collection and documentation in EHR systems.
• Knowledge of health insurance payers and their verification processes.
• Real-time insurance eligibility verifications and related documentation.

Responsibilities

• Register patients across access points with accurate information.
• Scan, index, and manage patient documents for registration and billing workflows.
• Explain patient financial responsibility using approved tools and collect payments when appropriate.
• Schedule, confirm, and adjust patient appointments to ensure timely access to care.
• Identify and escalate routine discrepancies in registration or insurance.

Skills

Customer service

Attention to detail

Communication

Education

High School Diploma

GED

Tools

Electronic Health Records (EHR)

Job description

Saint Joseph East in Lexington, KY seeks a Patient Access Representative to register and admit patients across access points, including the Emergency Department and main registration areas. You will verify demographics, insurance eligibility, and ensure accurate EHR documentation.

The role requires accuracy, strong customer service, and adherence to privacy and regulatory standards. You will interact with care teams, patients, and families to support a positive experience.