Patient Access Representative

CommonSpirit Health; Mount Sterling (KY); Sur place; USD 22 000 - 31 000; Plein temps

Résumé du poste

Saint Joseph Mount Sterling, part of CommonSpirit Health, is seeking a Patient Access Representative. You will register patients and admit them across hospital access points, including ED and main registration, collecting accurate demographic and insurance information in the EHR.

You will verify coverage, explain financial responsibilities, schedule appointments, and provide courteous, privacy-conscious service to patients and families while supporting care teams and workflows.

Qualifications

• High School Diploma or GED at hire
• 1–3 years of relevant customer service experience

Responsabilités

• Perform patient registration and admitting across assigned hospital access points.
• Verify demographic and insurance information in the EHR.
• Explain financial responsibilities and collect payments when appropriate.
• Schedule, confirm, and adjust patient appointments to support access.
• Identify and escalate discrepancies in registration or insurance.
• Provide patient-facing support via calls and other channels.

Connaissances

Customer service

Accuracy

Communication

Regulatory compliance

Formation

High School Diploma or GED

Outils

Electronic Health Record (EHR) systems

Description du poste

Job Summary And Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting.

Job Summary And Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting. Every day you will gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation, identify and elevate discrepancies or complex scenarios, support workflow during high-volume periods, and work with the care team, patients, and families to support a positive experience. To be successful in this role, you will bring accuracy, strong customer service, and accountability for relationship-based care, our mission and values, and privacy and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• 1-3 years 1 year relevant customer service experience, upon hire and
• None, upon hire

Preferred

• 1-3 years 1 year relevant customer service experience in healthcare patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications., upon hire

Where You'll Work

Welcome to Saint Joseph Mount Sterling, a not-for-profit, faith-based hospital founded in 1918. Formerly known as Mary Chiles Hospital, Saint Joseph Mount Sterling serves as a 42-bed community hospital and is recognized as a 2024 Best Place to Work in Kentucky. CHI Saint Joseph Health is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 employees and 25,000 physicians and advanced practice clinicians. Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.

Pay Range

$16.06 - $22.69 /hour