Patient Access Representative

CommonSpirit Health; Lexington (KY); On-site; USD 22,000 - 30,000; Full time

Job summary

Saint Joseph East in Lexington, KY seeks a Patient Access Representative to register and admit patients across access points, including the Emergency Department and main registration areas. You will verify demographics, insurance eligibility, and ensure accurate EHR documentation.

The role requires accuracy, strong customer service, and adherence to privacy and regulatory standards. You will interact with care teams, patients, and families to support a positive experience.

Qualifications

• Accurate demographic data collection and documentation in EHR systems.
• Knowledge of health insurance payers and their verification processes.
• Real-time insurance eligibility verifications and related documentation.

Responsibilities

• Register patients across access points with accurate information.
• Scan, index, and manage patient documents for registration and billing workflows.
• Explain patient financial responsibility using approved tools and collect payments when appropriate.
• Schedule, confirm, and adjust patient appointments to ensure timely access to care.
• Identify and escalate routine discrepancies in registration or insurance.

Skills

Customer service

Attention to detail

Communication

Education

High School Diploma

GED

Tools

Electronic Health Records (EHR)

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting.

Every day you will gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation, identify and elevate discrepancies or complex scenarios, support workflow during high-volume periods, and work with the care team, patients, and families to support a positive experience.

To be successful in this role, you will bring accuracy, strong customer service, and accountability for relationship-based care, our mission and values, and privacy and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.
• None, upon hire

Where You'll Work

Welcome to Saint Joseph East, a 217-bed, full-service, community hospital located in a convenient setting in Lexington, Kentucky. Saint Joseph East also includes the Women's Hospital at Saint Joseph East which is dedicated to supporting the well-being of women in Central and Eastern Kentucky and serves a 16-bed Level III Neonatal Intensive Care Unit (NICU).

CHI Saint Joseph Health is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians.

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff, through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.