Patient Access & Registration Specialist

Kingman Regional Medical Center; Kingman (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Kingman Regional Medical Center is seeking a Patient Access Representative to register patients, verify benefits, collect copays, and balance accounts. You will work with the EHR system, coordinate with financial counselors, and ensure accurate data entry and documentation.

This role requires strong customer service, multitasking, and communication skills, with shifts including nights and weekends as needed, to support patient access operations and on-call coverage.

Qualifications

• Required Education: High School Diploma or equivalent (will need to provide Diploma or Official Transcripts upon hire)
• Required Experience: Minimum of 1 year of experience working in a customer service position and/or office setting
• Required Certification: American Heart Association BLS (can obtain through KRMC prior to start date)

Responsibilities

• Provides excellent customer service, contributes to patient satisfaction, and adheres to Behavioral Expectations Agreement.
• Promptly fields and/or directs incoming calls; responds to patient and/or staff inquiries.
• Refers patient accounts to financial counselors for explanations on authorizations, out-of-pocket liabilities, coverage options, payment plans.
• Balances daily cash and completes cash logs and daily reports to Patient Financial Services.
• Obtains pre-authorizations from third-party payers and verifies insurance eligibility.
• Ensures information is complete and scanned into the patient’s EHR; obtains signatures on required forms.

Skills

Customer service

Multitasking

Communication

Data entry

Education

High School Diploma

Tools

EHR/EMR software

Job description

Kingman Regional Medical Center is seeking a Patient Access Representative to register patients, verify benefits, collect copays, and balance accounts. You will work with the EHR system, coordinate with financial counselors, and ensure accurate data entry and documentation.

This role requires strong customer service, multitasking, and communication skills, with shifts including nights and weekends as needed, to support patient access operations and on-call coverage.