Patient Access & Registration Specialist

Community Health Network (Indianapolis); Indianapolis (IN); On-site; USD 36,000 - 42,000; Full time

Job summary

Community Health Network is seeking an Associate Patient Access Representative for our Family Medicine clinic in Indianapolis. The role handles patient check-ins, scheduling, payment collection, insurance verification, and compliance management to ensure smooth administrative workflows.

The APAR supports registrations and admissions for inpatient, outpatient, and emergency services, using EPIC to pre-register patients and verify eligibility according to CMS standards.

Qualifications

• High School Diploma or GED required.
• 1+ years in healthcare office setting with strong customer service preferred.
• Registration/Admissions: proficient in inpatient, outpatient, and emergency admits.
• Gathers and verifies patient information for payments and insurance.

Responsibilities

• The APAR is the first contact for visitors, handling front-office and back-office functions.
• Pre-register scheduled patients using the EPIC work queue.
• Verify medical necessity per CMS standards and communicate coverage and eligibility information to patients.
• Enter and verify patient demographics, insurance and financial information for payments.
• Ensure completeness and accuracy of the electronic health record (EHR).

Skills

Customer service

Registration/Admissions

CMS verification

EPIC

Education

High School Diploma or GED

Tools

EPIC software

Job description

Community Health Network is seeking an Associate Patient Access Representative for our Family Medicine clinic in Indianapolis. The role handles patient check-ins, scheduling, payment collection, insurance verification, and compliance management to ensure smooth administrative workflows.

The APAR supports registrations and admissions for inpatient, outpatient, and emergency services, using EPIC to pre-register patients and verify eligibility according to CMS standards.