Patient Access & Registration Specialist

Northshore Home Health Care; Hopedale (IL); On-site; USD 38,000 - 46,000; Full time

Job summary

Northshore Home Health Care is seeking a Patient Access Representative to greet patients, handle intake, verify insurance, and manage billing-related tasks with care and professionalism.

You will register patients, explain procedures, and maintain confidential records while guiding families through next steps and available resources. This role emphasizes empathetic communication and accurate data handling.

Qualifications

• Strong customer service and communication skills with a compassionate approach.
• High attention to detail and ability to handle sensitive, confidential information.
• Comfort with patient registration, insurance verification, and payment/billing processes.

Responsibilities

• Greet patients and visitors and assist with check-in and intake needs.
• Register patients and verify insurance information.
• Collect payments and process billing-related transactions accurately.
• Explain billing information, hospital procedures, and next steps to patients and families.
• Maintain precise, confidential patient and administrative records.
• Support patients by answering questions and directing them to appropriate resources.

Skills

Customer service

Communication

Attention to detail

Confidentiality

Registration & insurance verification

Job description

Northshore Home Health Care is seeking a Patient Access Representative to greet patients, handle intake, verify insurance, and manage billing-related tasks with care and professionalism.

You will register patients, explain procedures, and maintain confidential records while guiding families through next steps and available resources. This role emphasizes empathetic communication and accurate data handling.